**Experienced Full Stack Customer Solutions Architect – Cloud & Data Application Development**

At arenaflex, we're revolutionizing the way businesses approach technology and innovation. As a pioneer in the public cloud, we've built a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking. We're not just a bank; we're a technology company that's changing the game.

Our teams have built and battle-tested new capabilities to meet the needs of our customers and partners. We've open-sourced several of the software tools we've built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., Microsoft). Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale.

We're now seeking a customer-centric, energetic, and highly-motivated individual to join our team as a Customer Solutions Architect. You'll be part of a dynamic team that's passionate about removing friction from the overall customer experience and thriving in an entrepreneurial environment driven by bold ideas, collaboration, and creativity.

• *About the Role**

As a Customer Solutions Architect, you'll partner with technically skilled customers, internal Product and Engineering teams, as well as other cross-functional verticals. You'll need to be technically capable and credible in your own right, as well as effective in shaping the customer and solutions-focused skills of your team. You'll have the ability to grow your leadership skills as well as dive deep into various hands-on solutions while developing new skills.

• *Key Areas of Focus**

• Trusted Advisor: You'll be the front line for our customer's tech, product, and cyber needs, as well as for solutioning product-specific improvements.
• Customer Ambassador: You'll represent the voice of the customer and the customer needs in internal discussions and working groups.
• Demonstrate Value: You'll focus on identifying the best solutions that bring value to our customers.
• Thought Leadership: You'll use research and customer solutioning experiences to build and share thought leadership both internally and externally.
• Subject Matter Experts: You'll focus on gaining deep understanding of our products and deep subject matter expertise across technology domains to best advise our customers, solve complex problems, and identify areas of improvement for our products.
• Pre-Sales & Post-Sales: You'll be focused on serving our customers predominantly in the Pre-Sales stages, determining how to best implement our products for their needs, and solving for any unique requests. You'll also focus on the Post-Sales stages for those instances where customers will require solutions that weren't part of their original product deployment.
• Solution Oriented: You'll focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at your disposal.
• Channel Partnership: You'll collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.

• *Key Responsibilities**

• Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
• Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience.
• Manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities.
• Build and manage key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.
• Serve as a knowledge resource and escalation point for coworkers and customers.
• Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
• Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement.
• Lead high customer satisfaction through the use of data and proactive solutions.
• Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions.
• Conduct periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
• Develop and maintain technical support procedures and policies.
• Build credibility and trust within the team and with our business customers and stakeholders.
• Drive architecture/design reviews for our customers focused on business requirements, and as needed, design, plan, and manage architectural projects.
• Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
• Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.
• Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.

• *Basic Qualifications**

• Bachelor's degree or military experience
• At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context
• At least 3 years of experience working with cross-functional teams
• At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL)
• At least 2 years of experience with design, implementation, or consulting experience of distributed applications

• *Preferred Qualifications**

• Master's Degree in Computer Science, Engineering, Information Technology
• High level of comfort communicating effectively across internal and external organizations
• History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
• 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale
• 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions

• *What We Offer**

• Competitive salary: $170,700 - $194,800 (Remote)
• Comprehensive benefits package, including health, financial, and other benefits that support your total well-being
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and innovative solutions

• *How to Apply**

If you're a motivated and customer-centric individual who is passionate about technology and innovation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.