**Experienced Full Stack Customer Service Representative – Internet and Connectivity Support**

At arenaflex, we're committed to delivering exceptional customer experiences through our innovative technology solutions. As a dynamic and growing company, we're seeking a motivated and bilingual (Spanish/English) Customer Service Representative to join our 24/7 call center team. This is a fully remote position, offering flexibility and the opportunity to work with a collaborative and supportive team.

• *About arenaflex**

arenaflex is a leading technology company dedicated to providing cutting-edge solutions for internet and connectivity services. Our mission is to empower customers with seamless and efficient support, ensuring they can focus on what matters most. As a customer-centric organization, we're passionate about delivering top-tier service and building long-lasting relationships with our customers.

• *Job Summary**

As a Level 1 Customer Service Representative, you will play a vital role in handling customer chats, troubleshooting internet and connectivity issues, and providing excellent customer service. You'll utilize tools like Fresh Desk and Sonar to assist customers with step-by-step solutions, leveraging your strong written communication skills to create clear and concise instructions.

• *Key Responsibilities**

• **Customer Support**
+ Provide timely and professional assistance to customers experiencing technical difficulties related to internet services.+ Respond to chats, support tickets, and emails efficiently, helping customers resolve connectivity and account issues.+ Offer step-by-step troubleshooting for internet and device-related problems.
• **Ticket Management**
+ Use Fresh Desk to log and track customer interactions.+ Manage customer inquiries within service level agreements (SLAs).+ Document solutions and interactions accurately.
• **Technical Support**
+ Access and update customer accounts using Sonar CRM.+ Utilize networking tools like Rancid, Tacacs+, Radius, and others to support customers.+ Stay informed about system updates and new products to provide effective support.
• **Escalation & Collaboration**
+ Escalate unresolved technical issues to higher-level support as needed.+ Collaborate with network operations and IT teams for complex troubleshooting.+ Keep customers updated on the status of their issues until resolution.
• **Quality Assurance**
+ Adhere to company procedures and service standards.+ Participate in quality assurance activities to improve customer service.

• *Qualifications**

• 3+ years of customer service experience, preferably in a call center.
• Familiarity with internet troubleshooting, networking concepts, and ticketing systems (Fresh Desk, Sonar CRM).
• Strong written and verbal communication skills.
• Ability to work overnight shifts, weekends, and rotating schedules.
• Bilingual (Spanish/English) language proficiency.

• *Why You'll Love Working With Us**

• Join a collaborative and supportive team.
• Ongoing learning and development opportunities.
• Competitive hourly rate: $15 - $18 per hour.
• Paid training.
• Temporary with Potential for Full-Time based on performance and business needs.
• Remote position (preferably near Plainview, NY).

• *Schedule**

• 24/7 including weekends.
• Flexibility for rotating shifts.

• *Compensation and Benefits**

• Competitive hourly rate: $15 - $18 per hour.
• Paid training.
• Temporary with Potential for Full-Time based on performance and business needs.
• Remote position (preferably near Plainview, NY).

• *How to Apply**

If you're passionate about providing excellent customer service and are looking for an opportunity in a dynamic environment, apply now! We're eager to hear from talented candidates like you.

• *Are You the One We're Looking For?**

If you believe you have what it takes, submit your application without delay. We're keen to hear from talented candidates like you.