**Experienced Full Stack Customer Service Representative – Commercial and Public Sector Support**

Are you a highly motivated and customer-focused individual looking to start a rewarding career in customer service? Do you have a passion for delivering exceptional experiences and driving business growth? Look no further than arenaflex, a leading provider of business process outsourcing, staff augmentation, and IT services. We are seeking experienced full stack customer service representatives to join our team and support our commercial and public sector clients.

• *About arenaflex**

arenaflex is a dynamic and innovative company that helps customers take on their CX and DX challenges differently. We create industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, we provide a wide range of services, including automated contact center solutions, customer contact management, IT services, and temporary and administrative professional staffing.

• *Job Overview**

As a full stack customer service representative at arenaflex, you will be responsible for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. You will work on behalf of some of the most recognized brands in the world, interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best-in-class customer experience.

• *Key Responsibilities**

• Listen to and resolve customer issues in a professional and empathetic manner
• Utilize systems and technology to complete account management tasks and provide exceptional customer service
• Recognize sales opportunities and apply sales skills to upgrade customers
• Explain and position products and processes when interacting with customers
• Appropriately escalate customer dissatisfaction and provide solutions
• Ensure first call resolution through problem-solving and effective call handling

• *Candidate Qualifications**

We are looking for highly motivated and customer-focused individuals who are passionate about delivering exceptional experiences and driving business growth. Ideal candidates will have:

• A high school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• A wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

• *Preferred Qualifications**

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

• *Conditions of Employment**

• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
• Must be willing to submit to drug screening

• *Compensation and Benefits**

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars.

• *Work Environment and Culture**

arenaflex is a dynamic and innovative company that values diversity, equality, and inclusion. We believe that our employees are our greatest asset, and we strive to create a work environment that is inclusive, supportive, and empowering. Our company culture is built on the principles of teamwork, customer focus, and continuous improvement.

• *Physical Requirements**

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

• *Reasonable Accommodation**

Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

• *Diversity and Equality**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We believe that diversity benefits our employees, company, customers, and community. All aspects of employment at arenaflex are based solely on a person's merit and qualifications. arenaflex maintains a work environment free from discrimination, where employees are treated with dignity and respect.

• *Disclaimer**

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

• *Regarding COVID-19**

arenaflex has taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

For more information on arenaflex's response to COVID-19, please visit [www.arenaflex.world/covid-19](http://www.arenaflex.world/covid-19).

• *How to Apply**

If you are a motivated and customer-focused individual looking to start a rewarding career in customer service, please submit your application through our website. We look forward to hearing from you!