**Experienced Full Stack Customer Service Administrator – All-on-Four/Full-Arch Dental Solutions**

At arenaflex, we're revolutionizing the dental industry with cutting-edge solutions and unparalleled customer service. As a Full Stack Customer Service Administrator, you'll play a pivotal role in ensuring seamless communication and operational efficiency between dental professionals, labs, and patients. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!

• *Job Overview**

The All-on-Four/Full-Arch Dental Patient Doctor Coordinator Administrator is responsible for bridging the gap between oral healthcare providers and the internal dental lab team. This role focuses on high-quality product lifecycle management and customer satisfaction, ensuring the seamless production and delivery of all-on-four/full-arch dental solutions.

• *Key Responsibilities**

• **Product Lifecycle Management**
• Oversee the end-to-end lifecycle of full-arch dental products, ensuring timely progress through the design, milling, and finishing phases.
• Track and report the status of cases at each stage within the lab using internal systems and protocols.
• Utilize software to manage case tracking and digital records of case progress and dentist/surgeon interactions.
• **Software Utilization**
• Efficiently operate and manage case tracking through Magic Touch software.
• Maintain accurate digital records of case progress and dentist/surgeon interactions.
• **Doctor and Surgeon Onboarding**
• Facilitate the onboarding process for dentists and oral surgeons into the lab's portal system.
• Provide technical support and training to ensure optimal use of the portal.
• **Internal Case Tracking**
• Monitor cases internally, coordinating workflows between departments such as Exocad Design, milling, and finishing to meet deadlines and quality standards.
• Proactively identify and resolve potential bottlenecks or issues in the production pipeline.
• **Communication and Relationship Management**
• Maintain constant communication with doctors and dental office staff to update them on case statuses, address inquiries, and provide guidance.
• Serve as the primary point of contact for escalations or concerns, ensuring all parties remain informed and aligned.

• *Skills and Qualifications**

• **Technical Skills**
• Proficiency in Magic Touch software, familiarity with Exocad Design workflows, and an understanding of milling and finishing processes in dental labs.
• **Communication**
• Exceptional written and verbal communication skills to manage relationships with medical professionals and lab technicians.
• **Organizational Abilities**
• Strong multitasking and time management skills to handle case tracking and workflow coordination efficiently.
• **Problem-solving**
• Ability to troubleshoot issues in product lifecycle stages and propose timely solutions.
• **Customer Service Orientation**
• Dedicated to providing a positive and professional experience for all stakeholders.

• *Working Conditions**

• **Environment**
• Office-based with virtual or text chat-based communication with dentists and oral surgeons.
• **Schedule**
• Full-time, with the flexibility needed to address urgent cases or escalations.

• *Why Join arenaflex?**

• **Career Growth Opportunities**
• arenaflex offers a dynamic and supportive environment that fosters growth and development.
• **Learning Benefits**
• Stay up-to-date with the latest industry trends and technologies through ongoing training and professional development opportunities.
• **Work Environment and Company Culture**
• Collaborative and inclusive team environment that values diversity and promotes work-life balance.
• **Compensation, Perks, and Benefits**
• Competitive salary range of $27-$29 per hour, plus additional benefits and perks.

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!