**Experienced Full Stack Customer Care Specialist – Health Insurance Support**

At arenaflex, we're on a mission to revolutionize the way people interact with health insurance providers. As a seasoned Customer Care Specialist, you'll be at the forefront of delivering exceptional service to our high-risk members, ensuring they receive the support they need to navigate the complexities of their health insurance plans. If you're a passionate, results-driven individual with a knack for problem-solving and a commitment to excellence, we want to hear from you!

• *About arenaflex**

arenaflex is a leading health insurance provider dedicated to empowering individuals and families to achieve better health outcomes. Our team is passionate about creating a culture of inclusivity, respect, and empathy, where every interaction is a chance to make a positive impact. As a remote Customer Care Specialist, you'll be part of a dynamic team that's shaping the future of healthcare.

• *Key Responsibilities:**

• Provide exceptional customer service to high-risk members via phone, ensuring timely resolution of their inquiries and concerns
• Utilize the arenaflex Conversation Strategy to deliver outstanding service, following up on issues to ensure resolution for customers
• Research and resolve service-related inquiries, meeting established expectations for quality, productivity, and timeliness
• Assist members in reviewing their enrollment or claims history, ensuring accuracy of billing and enrollment, and application of deductible and member responsibility
• Collaborate with internal teams to resolve complex issues and provide seamless support to members

• *Essential Qualifications:**

• 2 years of customer service experience or equivalent combination of education and experience
• 1 year of building collaborative relationships with customers, clients, and/or peers in different teams
• High school diploma or equivalent

• *Preferred Qualifications:**

• Bilingual – Spanish or Creole
• Previous experience working with a health insurance company
• Strong problem-solving and decision-making skills, with the ability to resolve simple to complex issues

• *Skills and Competencies:**

• Excellent communication and interpersonal skills, with the ability to empathize and demonstrate compassion
• Strong listening skills, with the ability to understand and address member concerns
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple systems simultaneously
• Proficiency in using multiple systems to resolve/respond to customer inquiries and concerns via phone
• Ability to commit to a 12-week fully paid training program with limited absences

• *Work Environment and Culture:**

• Remote work environment, with the flexibility to work from home
• Collaborative and inclusive team culture, with opportunities for growth and development
• Comprehensive training program, with ongoing support and coaching from leaders
• Recognition and rewards for outstanding performance and contributions to the team

• *Compensation and Benefits:**

• Competitive salary, with opportunities for growth and advancement
• Comprehensive benefits package, including health, dental, and vision plans, 401(k), and life insurance
• 18 days of personal time off in the first year, plus 11 holidays and 2 wellness days per year
• Opportunities for professional development and continuing education

• *Career Growth Opportunities:**

• Opportunities for advancement to leadership roles, with a clear career path and development plan
• Ongoing training and coaching to support your growth and development
• Recognition and rewards for outstanding performance and contributions to the team

• *How to Apply:**

If you're a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply now! Our 4-step selection process includes:

1. Application and resume review
2. Video Interview
3. Face-to-face video interview
4. Background screening

Don't miss this opportunity to join our dynamic team and make a meaningful impact in the lives of our members. Apply now and take the first step towards a rewarding career with arenaflex!