**Experienced Full Stack Customer Care Representative – Weight Loss Clinical Care**

At arenaflex, we're on a mission to revolutionize the way people approach their health and wellness. As a leading provider of innovative weight loss solutions, we're seeking dynamic and compassionate individuals to join our team as On-Site Customer Care Representatives. If you're passionate about delivering exceptional customer service and making a real difference in people's lives, we want to hear from you!

• *About arenaflex**

arenaflex is a cutting-edge healthcare company dedicated to empowering individuals to achieve their weight loss goals. Our team is comprised of passionate professionals who share a common vision: to provide personalized, patient-centric care that sets us apart from the rest. With a focus on clinical excellence and customer satisfaction, we're committed to helping our clients achieve lasting results.

• *Why Join arenaflex?**

• **Meaningful Work**: Make a real difference in people's lives by helping them on their weight loss journey.
• **Attractive Benefits**: Enjoy competitive compensation and comprehensive benefits packages.
• **Dynamic Environment**: Thrive in a fast-paced, high-volume call center environment where every day brings new challenges and opportunities.
• **Career Growth**: We're committed to your professional development and offer opportunities for advancement within the company.
• **Supportive Team**: Join a collaborative and supportive team dedicated to your success.

• *Responsibilities**

As an On-Site Customer Care Representative, you'll be at the forefront of our mission to provide exceptional service to our valued customers. Your key responsibilities will include:

• Responding to incoming calls and messages in a timely manner throughout your shift
• Following all communication procedures, policies, and guidelines during every customer interaction
• Providing real-time scheduling support by booking patient appointments
• Logging all inquiries and managing the Call Inquiry Log/CRM platform
• Handling customer complaints respectfully and professionally; routing to the appropriate department
• Identifying customer questions, complaints, concerns, and overall needs
• Assisting with other assigned administrative duties as needed
• Exhibiting a high level of professionalism, including appropriate business attire and the ability to maintain proper etiquette in all communications and interactions

• *Qualifications**

To succeed in this role, you'll need:

• At least one year of experience with high-volume calls in a call center setting
• Prior CRM or EHR software experience, with at least one year of experience
• Strong interpersonal skills, professionalism, and the ability to maintain proper etiquette
• Ability to pass a routine background check
• Excellent customer service skills with a great attitude and professional demeanor
• Excellent attention to detail, with strong verbal and written communication skills
• Ability to multi-task and consistently meet multiple deadlines
• Ability to use good judgment and work with minimal supervision
• High School Diploma or GED required

• *Benefits**

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

• Health, Dental, and Vision insurance
• Short- and Long-Term disability insurance
• A $50,000 life insurance policy
• 401K plan with match up to 5%
• Paid time off with yearly increases
• Closed the 6 major holidays
• Tuition reimbursement after 6 months of full-time employment
• Employee discount on all our services offered for you and a plus one

• *Location and Hours**

Our office is conveniently located in Northwest Houston, just 5 miles north of the Willowbrook Mall, near Vintage Park. We're open Monday through Thursday from 3 PM to 11 PM and Saturday from 7 AM to 3 PM.

• *How to Apply**

If you're ready to take the next step in your career and join a dynamic team dedicated to making a difference, we want to hear from you! Apply now to become an On-Site Customer Care Representative at arenaflex and start making a real difference in people's lives.