**Experienced Full Stack Conversation Designer – Multimodal Conversational Experiences for arenaflex Chatbots and Voice Assistants**

At arenaflex, we're on a mission to revolutionize the way people interact with our healthcare services. As a leading healthcare organization, we're committed to delivering exceptional experiences that meet the evolving needs of our members and healthcare providers. We're seeking a highly skilled and passionate Conversation Designer to join our Digital Innovation Acceleration team and help shape the future of conversational experiences.

• *About arenaflex**

arenaflex is a leading healthcare organization dedicated to improving the lives of our members and the communities we serve. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible in healthcare. Our team of experts is passionate about creating experiences that are intuitive, engaging, and personalized – and we're looking for talented individuals like you to join us on this journey.

• *Job Summary**

We're seeking a Conversational Designer who can conceptualize, develop, and deliver compelling natural language interactions for our members and healthcare providers. As a Conversational Designer on our Digital Innovation Acceleration team, you'll expand upon your existing skillset and passion for conversational problem-solving, and help define the multimodal conversational experiences for our arenaflex chatbots and emerging voice assistant products.

• *Key Responsibilities**

• Gather technical and product-specific requirements, create dialogs and flows, and build prototypes to create expressive, scalable, and intuitive conversational content for Chatbots, Virtual Assistants, and omnichannel conversational interfaces.
• Contribute to the development of conversational UI, interactions, and visual tone, and help establish voice and conversation design best practices to ensure a consistent brand experience for all end-users that aligns with organizational content principles.
• Propose human-centered content changes using data gathered from how users interact with our conversational products, while balancing the needs of our business partners and suggested edits from senior subject experts.
• Foster collaboration across multiple teams to solve challenging, and at times, emotional healthcare needs with human-centered design thinking, and communicate solutions with language and storytelling that is on brand.
• Contribute to the delivery of thoughtful and complete user needs analysis, with clearly prioritized and defined user workflows to inform development and architectural requirements.
• Collaborate with research insight teams to assess user behavior and language, uncover hidden needs, summarize insights, and communicate them to drive continuous improvement.
• Champion of Conversation Design as a practice, driving cultural change without fear of challenging the status quo and reimagining customer experiences across channels.

• *Essential Qualifications**

• Bachelor's degree in Human-Computer Interaction (HCI), UX Design, UX Content or a related field, or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
• 3 years of experience in conversational design roles, with a strong portfolio that showcases voice and/or text-based conversational flows for virtual agents or virtual assistants.
• 1 year of technical knowledge of the fundamentals of conversational design, demonstrated experience designing voice and/or interaction design for conversational chat agents and virtual assistants.
• 1 year of effective verbal and written communication skills, with the ability to effectively write in different styles and tones as the brand, channel, or situation dictates.

• *Preferred Qualifications**

• Direct experience with Dialogflow.
• 1 year of demonstrable experience creating conversational interactions in highly regulated industries such as Healthcare, Telecommunications, Consumer and/or Financial Services and Insurance.
• 1 year of knowledge in creating accessible designs with experience working within reading standards, regulations, and guidelines (i.e., WCAG) to advocate for inclusive design for all users.
• 1 year of facilitation, collaboration, and consensus-building skills, with experience in presenting to large cross-functional teams and Senior leadership.
• 1 year of multi-lingual or familiarity with localization and mapping of content into various languages.

• *Skills and Competencies**

• Experience in conversational design roles: research, design, development, copywriting, or support managing multiple concurrent projects of varying complexity.
• Understanding of natural language technology, how data from API calls is incorporated, the tech stack behind modern conversational experiences, and how to design for current abilities and limitations.
• An understanding and appreciation for the fundamentals of user experience design, user research, including their processes and methodologies.
• Some experience creating and aiding in the adoption of conversation design tools, component systems, and frameworks including CXD research and metrics, addressing user issues through rich conversational interactions.
• Highly organized, self-starter with the ability to work on multiple projects at once with oversight and deliver high-quality work on time in an Agile environment.
• Knack for design thinking exercises and human-centered (HCD) facilitation methods to solve complex challenges.
• Ability to present to teams within an organization, both verbally and in writing.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Conversational Designer, you'll have access to a range of learning opportunities, including:

• Regular training and development programs to help you stay up-to-date with the latest trends and technologies in conversational design.
• Opportunities to work on high-profile projects and collaborate with cross-functional teams to drive innovation and growth.
• A dynamic and supportive work environment that encourages creativity, experimentation, and learning.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

• *Work Environment and Company Culture**

arenaflex is a dynamic and innovative organization that values creativity, collaboration, and customer-centricity. Our team is passionate about delivering exceptional experiences that meet the evolving needs of our members and healthcare providers. We're committed to creating a work environment that is inclusive, diverse, and supportive of all employees.

• *Compensation, Perks, and Benefits**

We offer a competitive salary range of $57,700.00 - $107,800.00, depending on experience and qualifications. In addition to a comprehensive benefits package, including health insurance, retirement savings, and paid time off, we also offer:

• Flexible work arrangements, including remote work options and flexible hours.
• Access to cutting-edge technology and tools to support your work.
• Opportunities for professional development and growth.
• A dynamic and supportive work environment that encourages creativity, experimentation, and learning.

• *How to Apply**

If you're passionate about conversational design and want to join a dynamic and innovative organization, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience and qualifications for this role.

• *Contact Information**

If you have any questions or would like to learn more about this opportunity, please contact our HR team at [insert contact information]. We look forward to hearing from you!