**Experienced First Notice of Loss (FNOL) Customer Service Representative – Work from Home Opportunity**

At arenaflex, we're passionate about delivering exceptional customer service and creating a positive experience for our clients and their customers. As a leading provider of subrogation services, we help our clients recover payments on damage claims, ensuring that the party responsible for the damage is held accountable. Our commitment to excellence is driven by our Core Four principles: Process, Results, Culture, and Experience. We're dedicated to fostering a collaborative and supportive work environment that values efficiency, effective processes, and a healthy work-life balance.

• *About arenaflex**

arenaflex is a dynamic and innovative company that's dedicated to providing top-notch customer service to our clients and their customers. We're passionate about throwing company events that bring us together and celebrate each other's achievements. We're also committed to giving back to the community, hosting several volunteer events throughout the year. Our team is comprised of talented and motivated individuals who are passionate about delivering exceptional results and making a positive impact.

• *Join Our Team**

We're seeking an experienced First Notice of Loss (FNOL) Customer Service Representative to join our team. As an FNOL Representative, you'll play a critical role in providing quality inbound communication services while recording First Notice of Loss (FNOL) claims. These FNOL claims are used to report damage to our clients' property. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

• *Key Responsibilities**

As an FNOL Customer Service Representative, you'll be responsible for:

• Accepting inbound calls from engineers, technicians, and other field operators reporting FNOL
• Communicating effectively while entering data accurately into a customized database
• Reporting underground damage to locate companies when applicable
• Providing outstanding service to customer representatives
• Analyzing photos and mapping the correct location
• Meeting or exceeding performance metrics, including talk time, not ready time, and service level

• *Tiered Support Bonus System**

We offer a tiered support bonus system that rewards our FNOL team members for their hard work and dedication. The bonus structure is based on total fees generated across CMR during the month, and bonuses are paid per pay period on the paycheck following the period in which they are earned. The bonus levels are as follows:

• Level 1: $105
• Level 2: $150
• Level 3: $205

• *FNOL Incentive Program**

Our FNOL Incentive Program is designed to reward high-performers with additional earnings per month. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, you'll earn $10.

• *Requirements**

To be successful in this role, you'll need:

• 6 months to 1 year of previous customer service call center experience
• Ability to type a minimum of 55 wpm, error-free; a typing test will be required
• Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
• Advanced phone and verbal communication skills
• Active listening skills
• Excellent written communication skills
• Excellent reading skills; must be able to read and follow a script
• Must be able to analyze and interpret photos to determine damage
• Must establish an appropriate work environment within their home for work purposes; arenaflex provides the necessary computer equipment

• *Experience**

While experience with Microsoft Teams is a plus, it's not required. A high school diploma or equivalent is also required.

• *Perks**

As an arenaflex team member, you'll enjoy:

• Paid time off
• PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
• arenaflex pays $50/month towards your internet service cost
• arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!

• *Benefits**

arenaflex offers a full menu of benefits, including a matched 401k. We're committed to supporting our team members' physical, emotional, and financial well-being.

• *Equal Opportunity Employer**

arenaflex is an Equal Opportunity Employer, and we welcome applications from diverse candidates.

• *Apply Now**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply. Please visit our website to register as a candidate and submit your application.

Why Join arenaflex?

At arenaflex, we're passionate about creating a positive and supportive work environment that values efficiency, effective processes, and a healthy work-life balance. Our team is comprised of talented and motivated individuals who are passionate about delivering exceptional results and making a positive impact.

Our Core Four Principles

Our Core Four principles guide everything we do at arenaflex:

• Process: We're committed to delivering exceptional results through efficient and effective processes.
• Results: We're driven by a passion for delivering exceptional results and making a positive impact.
• Culture: We're dedicated to fostering a collaborative and supportive work environment that values diversity, equity, and inclusion.
• Experience: We're committed to providing our team members with opportunities for growth and development.

Our Benefits

arenaflex offers a full menu of benefits, including:

• Paid time off
• PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
• arenaflex pays $50/month towards your internet service cost
• arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!
• A matched 401k

Our Culture

We're passionate about creating a positive and supportive work environment that values diversity, equity, and inclusion. Our team is comprised of talented and motivated individuals who are passionate about delivering exceptional results and making a positive impact.

Our Community Involvement

We're committed to giving back to the community, hosting several volunteer events throughout the year. Our team is passionate about making a positive impact and creating a better world for everyone.

Our Career Growth Opportunities

arenaflex is committed to supporting our team members' career growth and development. We offer opportunities for training, mentorship, and advancement, helping our team members achieve their career goals.

Our Work Environment

As a remote team member, you'll have the flexibility to work from home and enjoy a comfortable and quiet workspace. arenaflex provides the necessary computer equipment and software to ensure you have everything you need to succeed.

Our Compensation and Perks

arenaflex offers a competitive compensation package, including a tiered support bonus system and an FNOL Incentive Program. We also offer a range of perks, including paid time off, PTO, and a matched 401k.

Our Application Process

To apply for this role, please visit our website and register as a candidate. We'll review your application and contact you to schedule an interview.

Our Commitment to Diversity, Equity, and Inclusion

arenaflex is committed to creating a diverse, equitable, and inclusive work environment that values and respects all team members. We welcome applications from diverse candidates and are committed to supporting our team members' career growth and development.