**Experienced Field-Based Customer Support Specialist II - Diagnostic Service Provider**

At arenaflex, we're committed to helping people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. As a global healthcare leader, we're dedicated to making a meaningful difference in the lives of our customers and employees alike.

• *Join Our Team**

At arenaflex, you'll have the opportunity to do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. Our company culture is built on a foundation of diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

• *The Opportunity**

We're seeking an experienced Field-Based Customer Support Specialist II to join our team in Arkansas. As a key member of our diagnostic service team, you'll be responsible for providing technical support solutions to our customers, including installation, corrective, pre-emptive, and proactive maintenance. You'll work closely with sales, marketing, and other functional areas to ensure that our customers receive the highest level of service and support.

• *Key Responsibilities**

• Provide on-site support to customers, including installation, maintenance, and troubleshooting of diagnostic equipment
• Troubleshoot and resolve complaints reported by customers on a minimum of five increasingly complex instruments
• Understand and follow the Quality System through accurate and timely documentation of complaint resolution
• Understand and practice regulatory and compliance procedures
• Maintain a safe work environment following laboratory safety guidelines
• Schedule and complete routine preventive maintenance, installations, and other updates provided by arenaflex
• Integrate effectively into the service team, including working effectively within a diverse and dynamic team environment, supporting on-call rotation, and managing time, territory, and inventory
• Travel up to 75% of the time to support other territories and training

• *Essential Qualifications**

• Bachelor's degree or equivalent relevant experience
• Travel up to 75% of the time
• Superior technical competency
• Pro-Active Account Management
• Complete instrument training across geographical areas
• Ability to work effectively in a team environment and independently
• Strong communication and interpersonal skills
• Ability to troubleshoot and resolve complex technical issues
• Familiarity with diagnostic equipment and laboratory safety guidelines

• *Preferred Qualifications**

• Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology
• Practical experience in interfacing with customers
• Troubleshooting/problem-solving skills
• Ability to succeed in team situations and excel independently
• Computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.)
• Effective communication skills and strongly demonstrated interpersonal skills

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including:

• Career development with an international company where you can grow the career you dream of
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists

• *Work Environment and Company Culture**

At arenaflex, we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our company culture is built on a foundation of diversity, equity, and inclusion, and we're dedicated to making a meaningful difference in the lives of our customers and employees alike.

• *Compensation, Perks, and Benefits**

We offer a competitive compensation package, including:

• Base pay: $26.35 - $52.65/hour
• In specific locations, the pay range may vary from the range posted
• Comprehensive benefits package, including medical, dental, and vision coverage
• Retirement savings plan with a high employer contribution
• Tuition reimbursement and education benefits
• Flexible work arrangements and telecommuting options

• *How to Apply**

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

• *Equal Opportunity Employer**

arenaflex is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.