**Experienced External Support Engineer – Bridge Between Content Teams and Tools Engineering at arenaflex**

Join arenaflex, a leading innovator in the entertainment industry, as we seek an experienced External Support Engineer to bridge the gap between our content creation teams and the tools engineering team. As a key member of our team, you will be responsible for providing technical support, creating reference materials, and solving issues to ensure seamless collaboration between teams.

• *About arenaflex**

arenaflex is a global leader in the entertainment industry, revolutionizing the way people consume content. With a rich history of innovation and a commitment to excellence, we continue to push the boundaries of what is possible. Our team is passionate about creating engaging experiences for our users, and we are seeking like-minded individuals to join us on this journey.

• *Job Summary**

As an External Support Engineer at arenaflex, you will be the primary point of contact for external content creation teams, providing technical support and guidance on the use of our internal tools. You will work closely with the tools engineering team to identify and resolve issues, create reference materials, and develop new tools and processes to improve efficiency and quality. If you are a motivated and detail-oriented individual with a passion for technology and collaboration, we encourage you to apply for this exciting opportunity.

• *Essential Functions/Responsibilities**

• Provide technical support to content/external teams in regards to use of content tools, including troubleshooting and resolving issues
• Create reference materials and provide training to get external teams up to speed with the toolset, ensuring seamless collaboration and minimizing downtime
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users, working closely with the tools engineering team
• Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
• Advocate for tools, workflow improvements, and suggestions from external teams, ensuring that their voices are heard and valued
• Partner with other engineers to develop tools and processes that improve efficiency and quality, driving innovation and excellence
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, fostering collaboration and open communication
• Exemplify reliability, accountability, and professionalism in all work-related interactions, setting a high standard for our team and our industry

• *Skills and Abilities**

• Ability to read and understand C# code, with a strong foundation in software development and engineering principles
• Good written and verbal communication skills, including working with external partners and stakeholders
• Positive attitude and ability to receive and provide objective and constructive feedback, fostering a culture of growth and improvement
• Excellent organization skills, with the ability to prioritize and manage numerous requests simultaneously
• Self-motivating, with a strong sense of initiative and a willingness to take on new challenges and responsibilities

• *Education and Experience**

• Computer Science or related degree, or equivalent work experience, with a strong foundation in software development and engineering principles
• Experience supporting a live service or tool environment, with a proven track record of resolving complex issues and improving efficiency
• Unity 3D game and tool development experience, with a strong understanding of game development principles and best practices
• Experience with Jira, Confluence, or other defect tracking software, with a strong understanding of agile development methodologies and project management principles
• iOS and Android mobile development experience, with a strong understanding of mobile development principles and best practices
• 5 years' experience in delivering production-level code in a professional environment, with a strong track record of innovation and excellence

• *Position Type/Expected Hours of Work**

Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and collaborations during this time. As a remote worker, you will be expected to work independently and manage your time effectively, with regular check-ins and updates to ensure seamless collaboration and communication.

• *Other Duties**

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• *Salary Range**

At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000.

• *Why Join arenaflex?**

• Work with a global leader in the entertainment industry, shaping the future of content creation and delivery
• Collaborate with a talented and diverse team of engineers, designers, and innovators
• Enjoy a dynamic and fast-paced work environment, with opportunities for growth and development
• Receive competitive compensation and benefits, including a comprehensive health insurance package and retirement savings plan
• Enjoy a flexible and remote work arrangement, with the freedom to work from anywhere and manage your time effectively

• *How to Apply**

If you are a motivated and detail-oriented individual with a passion for technology and collaboration, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications, along with any relevant samples or projects. We look forward to hearing from you!