**Experienced Ecommerce Support Specialist – Luxury Furniture Order Management**

At arenaflex, we're a leading online retailer of luxury furniture and decor, serving a global clientele of top interior designers and private collectors. Our commitment to craftsmanship, bespoke design, and exceptional service has earned us a reputation as a trusted resource for timeless interiors and refined living. We're now seeking a reliable and detail-oriented Ecommerce Support Specialist to join our team in our Westwood, NJ office.

• *About arenaflex**

arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our team is dedicated to providing top-notch service, and we're committed to fostering a culture of collaboration, creativity, and continuous learning. As an Ecommerce Support Specialist, you'll play a vital role in ensuring the smooth operation of our online store, working closely with our ownership team to prioritize tasks and maintain workflow.

• *Key Responsibilities**

As an Ecommerce Support Specialist, you'll be responsible for the following key areas:

• **Order Processing & Management**
+ Enter and update customer orders accurately, ensuring that all details are correct and up-to-date.+ Confirm custom product specifications and timelines with customers, ensuring that their expectations are met.+ Monitor order status and manage records for tracking and delivery, ensuring that customers are informed and up-to-date.
• **Shipping & Fulfillment Support**
+ Communicate with suppliers, warehouses, and carriers to ensure timely and accurate shipping.+ Track shipments and resolve delivery issues, ensuring that customers receive their orders on time.+ Keep order details up to date and customers informed as needed, providing exceptional customer service.
• **Administrative & Operational Support**
+ Maintain files, documentation, and internal systems, ensuring that all records are accurate and up-to-date.+ Assist with reporting, project tracking, and general tasks, providing administrative support to the ownership team.+ Work with ownership to help prioritize tasks and maintain workflow, ensuring that all tasks are completed efficiently and effectively.

• *Required Qualifications**

To be successful in this role, you'll need to possess the following qualifications:

• **Strong attention to detail and organizational skills**: You'll need to be meticulous and detail-oriented, with excellent organizational skills to manage multiple tasks and priorities.
• **Clear written communication and follow-through**: You'll need to be able to communicate effectively with customers, suppliers, and internal teams, ensuring that all tasks are completed accurately and on time.
• **Experience using online tools and cloud-based platforms**: You'll need to be familiar with online tools and cloud-based platforms, such as Shopify, QuickBooks, or Google Workspace.
• **Ability to manage multiple tasks with accuracy**: You'll need to be able to prioritize tasks and manage multiple projects simultaneously, ensuring that all tasks are completed accurately and on time.
• **Dependable and self-motivated**: You'll need to be reliable and self-motivated, with a strong work ethic and a commitment to delivering exceptional results.

• *Preferred Experience**

While not required, the following experience would be beneficial:

• **3+ years in ecommerce, order entry, or administrative support**: You'll have experience working in an ecommerce environment, with a strong understanding of order entry, shipping, and logistics.
• **Familiarity with Shopify, QuickBooks, or Google Workspace**: You'll have experience using online tools and cloud-based platforms, such as Shopify, QuickBooks, or Google Workspace.
• **Experience in shipping, logistics, or back-office operations**: You'll have experience working in shipping, logistics, or back-office operations, with a strong understanding of supply chain management and order fulfillment.
• **Experience or Interest in home furnishings or interior design (a plus)**: You'll have a passion for home furnishings or interior design, with a strong understanding of the industry and its trends.

• *Career Growth Opportunities and Learning Benefits**

As an Ecommerce Support Specialist at arenaflex, you'll have opportunities to grow and develop your skills, with access to:

• **Regular training and development programs**: You'll have access to regular training and development programs, designed to help you develop your skills and knowledge.
• **Mentorship and coaching**: You'll have the opportunity to work with experienced team members, who will provide guidance and support to help you succeed.
• **Career advancement opportunities**: You'll have opportunities to advance your career, with a clear path for progression and growth.

• *Work Environment and Company Culture**

arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our team is dedicated to providing top-notch service, and we're committed to fostering a culture of collaboration, creativity, and continuous learning. As an Ecommerce Support Specialist, you'll work in a hands-on, small-office environment, with a focus on teamwork and collaboration.

• *Compensation, Perks, and Benefits**

We offer a competitive compensation package, including:

• **$20.00 - $30.00 per hour**: You'll be paid a competitive hourly rate, depending on your experience and qualifications.
• **Flexible schedule**: You'll have a flexible schedule, with the ability to work from home or in the office.
• **Paid time off**: You'll have paid time off, including vacation days, sick leave, and holidays.

• *How to Apply**

If you're a motivated and detail-oriented individual with a passion for ecommerce and customer service, we'd love to hear from you. Please email your resume and cover letter to [email protected], with the subject line "Ecommerce Support Specialist – Application". We can't wait to hear from you!