**Experienced E-commerce Customer Service Assistant for arenaflex – Accelerate Your Career in the Sports Equipment Industry**

Are you a customer service enthusiast with a passion for e-commerce and a knack for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working independently? If so, we invite you to join arenaflex, a rapidly expanding sports equipment brand, as an E-commerce Customer Service Assistant. In this role, you'll have the opportunity to accelerate your career, develop your skills, and contribute to our exciting growth journey.

• *About arenaflex**

arenaflex is a dynamic and innovative company committed to delivering high-quality products to fitness enthusiasts across the UK, EU, and USA. Our mission is to empower individuals to reach their full potential through exceptional customer service, cutting-edge products, and a passion for the sports equipment industry. As a member of our team, you'll be part of a collaborative and supportive environment that values creativity, continuous improvement, and employee growth.

• *Job Overview**

As an E-commerce Customer Service Assistant, you'll play a critical role in ensuring seamless customer experiences across our online platforms, including Amazon and Shopify. Your primary responsibilities will include:

• Responding to customer service queries, such as order status inquiries, using templated messages via email, Amazon, live chat, and text message.
• Sending text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service.
• Flagging negative reviews, A to Z claims, and chargebacks, and adding them to a spreadsheet across UK and EU markets.
• Expanding the role to cover other aspects of the business, including growth of Amazon and Shopify platforms, depending on your level of experience.

• *Key Responsibilities**

• Customer Service:
+ Respond to customer service queries in a timely and professional manner.+ Utilize templated messages to ensure consistency and efficiency.+ Provide exceptional customer experiences through effective communication and problem-solving.
• Customer Communication:
+ Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries.+ Ensure accurate and timely communication to maintain customer satisfaction.
• Review Management:
+ Flag negative reviews, A to Z claims, and chargebacks.+ Add them to a spreadsheet across UK and EU markets.+ Collaborate with the team to resolve issues and improve customer satisfaction.
• Other Opportunities:
+ Expand the role to cover other aspects of the business, including growth of Amazon and Shopify platforms, depending on your level of experience.

• *Requirements**

• Experience:
+ Proven experience with Amazon Seller Central and Shopify platforms.+ Familiarity with e-commerce operations and customer service principles.
• Skills:
+ Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.+ Excellent written and verbal communication skills in English (fluent).+ Additional European languages (German, French, Spanish, Italian in particular) a positive.+ Experience working remotely and managing tasks independently.
• Availability:
+ Must be available between 1 PM - 6 PM GMT (UK).+ Not required to work weekends, but scope for extra hours if desired.

• *Why You'll Love Working with arenaflex**

• Growth Opportunity:
+ Join a fast-growing company in the sports equipment industry.+ Develop your skills and expertise in a dynamic and supportive environment.
• Skill Development:
+ Enhance your skills in a collaborative and innovative environment.+ Access to training and development opportunities to support your career growth.
• Flexibility:
+ Enjoy the flexibility of working remotely with a schedule that suits your needs.+ Balance work and personal life with our flexible working arrangements.
• Innovation:
+ Be part of a team that values creativity and continuous improvement.+ Contribute to the development of new ideas and solutions to drive business growth.
• Future Opportunities:
+ As a growing company, there are many opportunities to expand the role and take on new challenges.

• *Additional Information**

• Project Length: Long-term engagement with a flexible starting period.
• Speed to Hire: Immediate.
• Compensation: Competitive salary and benefits package.
• Perks: Access to exclusive discounts on arenaflex products, flexible working arrangements, and a dynamic and supportive work environment.

If you're a customer service enthusiast with a passion for e-commerce and a knack for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Join arenaflex and contribute to our exciting growth journey today!