**Experienced Director of Account Development and Client Management – Driving Revenue Growth and Customer Satisfaction at arenaflex**

About arenaflex

At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we're committed to backing our customers, communities, and each other. Our unique culture is built on a foundation of integrity, innovation, and a passion for delivering the world's best customer experience every day.

As a member of our team, you'll have the opportunity to learn and grow, creating a career journey that's unique and meaningful to you. We offer benefits, programs, and flexibility that support you personally and professionally, and we recognize and reward your contributions, leadership, and impact.

• *Join arenaflex and be part of a winning team**

We're not just looking for talented individuals – we're looking for people who share our values and are passionate about making a difference. If you're a results-driven professional with a passion for customer satisfaction and revenue growth, we want to hear from you.

• *About the Role**

As the Director of Account Development and Client Management, you'll oversee a portfolio of merchant relationships with companies headquartered across Southern California. Your team will be responsible for growing American Express revenue by establishing mutually beneficial, profitable, and long-lasting relationships with merchant accounts.

• *Key Responsibilities**

• Lead a team of 5 senior client managers to manage, deepen, and improve relationships with 400+ respected brands
• Develop, lead, and motivate a top-performing team to retain and drive incremental business (B2B and B2C) by growing revenue and improving share
• Cultivate a culture of learning, strong challenger coaching skills, and consultative relationship management
• Lead your team in maintaining and strengthening American Express' business by showcasing value, growing revenue, improving share, and increasing profitability
• Embrace the fast-changing payments landscape and keep current with payment trends and economic/competitive indicators
• Partner with internal colleagues to seek out and develop partnership and marketing assets that will be relevant to your customer base
• Model key sales behaviors/skills and balance deal and skill coaching
• Increase Merchant Satisfaction and maximize profits with an enterprise approach

• *Essential Qualifications**

• 5+ years of experience in a senior client management or account development role
• Proven track record of driving revenue growth and improving customer satisfaction
• Strong leadership and coaching skills, with the ability to motivate and develop a high-performing team
• Excellent communication and relationship-building skills, with the ability to build strong relationships with clients and internal stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze data and develop insights to drive business decisions
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines

• *Preferred Qualifications**

• Experience working in the payments industry, with a strong understanding of payment trends and economic/competitive indicators
• Strong knowledge of sales and marketing principles, with the ability to develop and execute effective sales strategies
• Experience working with large, complex clients, with a strong understanding of their needs and pain points
• Strong technical skills, with the ability to analyze data and develop insights to drive business decisions
• Experience working in a global, diverse environment, with a strong understanding of cultural differences and nuances

• *Skills and Competencies**

• Strong leadership and coaching skills, with the ability to motivate and develop a high-performing team
• Excellent communication and relationship-building skills, with the ability to build strong relationships with clients and internal stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze data and develop insights to drive business decisions
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong technical skills, with the ability to analyze data and develop insights to drive business decisions
• Experience working in a global, diverse environment, with a strong understanding of cultural differences and nuances

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping you grow and develop your career. We offer a range of learning and development opportunities, including:

• Formal training programs and workshops
• Mentorship and coaching programs
• Leadership development programs
• Networking opportunities with senior leaders and industry experts
• Access to industry-leading tools and technologies

• *Work Environment and Company Culture**

We're proud of our unique culture, which is built on a foundation of integrity, innovation, and a passion for delivering the world's best customer experience every day. Our work environment is fast-paced and dynamic, with multiple priorities and deadlines. We're a global, diverse organization, with a strong commitment to diversity, equity, and inclusion.

• *Compensation, Perks, and Benefits**

We offer a competitive salary and a range of benefits, including:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Flexible work arrangements
• Access to industry-leading tools and technologies
• Professional development opportunities
• Recognition and rewards for outstanding performance

• *Conclusion**

If you're a results-driven professional with a passion for customer satisfaction and revenue growth, we want to hear from you. Join arenaflex and be part of a winning team that's committed to delivering the world's best customer experience every day. Apply now and take the first step towards a rewarding new role.