**Experienced Digital Solutions Customer Care Onboarding Representative – Macon, GA at arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and customer satisfaction. As a leading provider of heavy and compact construction equipment, on-highway trucks, and more, we're seeking a highly motivated and customer-focused Digital Solutions Customer Care Onboarding Representative to join our team in Macon, GA.

• *About arenaflex**

arenaflex has been proudly serving Georgia since 1914, providing our customers with the highest quality sales, parts, and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset – our employees.

• *Job Summary**

As a Digital Solutions Customer Care Onboarding Representative, you will play a critical role in providing the best digital experiences on arenaflex's digital tools for our machine and power systems customers. You will execute in-person, value-based onboarding sessions across the territory, ensuring that our customers have a seamless and engaging experience with our digital solutions. You will be responsible for knowing the ins-and-outs of the business, our customers, processes, and systems to support our digital transformation journey.

• *Key Responsibilities**

• Run the onboarding playbook to meet and exceed Cat metrics and arenaflex goals
• Run plays in parallel with providing best practices and lessons learned to assist with developing updated plays
• Make calls to customers, quickly capturing their time and attention and guiding them to the 'yes' / selling mentality
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Sell the benefits and values of our digital tools
• Provide product and service information to customers
• Resolve customer pain points and issues with empathy and efficiency
• Act as a liaison between customers, sales, operations, etc. to route and/or resolve general inquiries
• Stay up to date on company policies and products to provide accurate information to customers
• Demonstrate a positive professionalism, the desire to succeed, and the desire to provide a best-in-class customer experience
• Provide onboarding coverage to other territories as needed based on volume and availability

• *Education and Experience**

• High school diploma or equivalent
• Bachelor's degree from a four-year college or university (or related equivalent experience) preferred
• 3-5 years of customer service experience preferred

• *Required Qualifications and Skills**

• Self-starter with exceptional organizational skills and follow-up
• Customer service, professionalism, and sense of urgency should be top priorities
• Adaptability with communication styles and the ability to work both independently and in a team environment
• Excellent communication skills, both verbal and written
• Excellent listening skills
• Strong telephone and follow-up skills
• Ability to meet or exceed deadlines
• Proficient in Microsoft Office and CRM software
• Ability to schedule and lead Teams virtual meetings for customers that choose a virtual onboarding session
• Strong problem-solving and conflict resolution abilities
• Ability to work in a fast-paced environment and multitask
• Time Management
• Organization

• *Environmental Job Requirements**

• Most of your time will be spent in a climate-controlled environment with possible noise and vibrations carried over from the shop
• Able to lift, carry, and lower up to 15 lbs
• The majority of your time (70% or more) will be spent traveling to customer locations and arenaflex branches across your assigned territory

• *Who We're Looking For**

To be successful in this position, you should be task-oriented with exceptional organizational skills and follow-up. Customer service, professionalism, and sense of urgency should be top priorities for you. Adaptability with communication styles and the ability to work both independently and in a team environment are essential to this position.

• *Motivation**

Self-Starter: Inspired to perform without outside help

• *Compensation and Benefits**

arenaflex offers a competitive salary and benefits package, including:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities
• A dynamic and supportive work environment

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

• *Note**

arenaflex is a leading provider of heavy and compact construction equipment, on-highway trucks, and more. We're proud to serve Georgia and provide our customers with the highest quality sales, parts, and service.