Experienced Digital Chat/Text Agent – Customer Service Representative

At arenaflex, we're dedicated to revolutionizing the way people interact with our brand, and we're looking for a talented Digital Chat/Text Agent to join our team. As a Digital Chat/Text Agent, you'll be the face of arenaflex, providing exceptional customer service to our clients through various digital channels. If you're passionate about delivering top-notch support, have a knack for multitasking, and are eager to grow with a dynamic company, we want to hear from you!

• *About arenaflex**

arenaflex is a forward-thinking organization that's committed to innovation and excellence. Our team is comprised of passionate individuals who share a common goal: to provide unparalleled customer experiences. We're not just a company – we're a community that values collaboration, creativity, and continuous learning. As a Digital Chat/Text Agent, you'll be part of a vibrant team that's shaping the future of customer service.

• *Key Responsibilities:**

• Respond to new customers in a timely manner, answering questions about the company, our products, website, handouts, and other health information
• Send possible leads to the New Sales Team
• Assist in setting up new Preferred Customer accounts online upon request from the customer
• Send tickets to the correct departments
• Support the New Sales team by contacting customers and resolving their concerns as needed
• Support customers in placing their first order
• Successfully train and drill with the Digital New Sales Manager to perform to one's highest potential
• Attend all local staff meetings, department meetings, and team meetings weekly

• *What We're Looking For:**

• 1+ years of customer service experience
• Ability to type 50+ words per minute
• Multitasking skills, with the ability to hold multiple conversations simultaneously (up to 5-6 at once)
• Self-employed mentality and a strong sense of ethics
• Detail-oriented eye with excellent time management skills
• Professional communication, both verbal and written
• Ability to work in a team environment and create trust with other agents and customers
• Trustworthiness and reliability

• *Preferred Qualifications:**

• Experience working in a remote or virtual environment
• Familiarity with customer relationship management (CRM) software
• Basic knowledge of sales and marketing principles
• Strong problem-solving and conflict resolution skills

• *Skills and Competencies:**

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong organizational and time management skills
• Proficiency in Microsoft Office or Google Suite
• Ability to learn and adapt to new software and systems quickly
• Strong analytical and problem-solving skills

• *Career Growth Opportunities and Learning Benefits:**

• Opportunities for professional growth and development
• Access to training and development programs to enhance your skills and knowledge
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Opportunities to work on high-profile projects and initiatives

• *Work Environment and Company Culture:**

• Remote work environment with flexible scheduling
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Opportunities to work on high-profile projects and initiatives
• Access to training and development programs to enhance your skills and knowledge

• *Compensation, Perks, and Benefits:**

• Competitive hourly rate of $15 per hour
• Commissions based on performance
• Comprehensive benefits package, including:
+ 401(k) with a 6% employer match+ Minimum Essential Coverage insurance plan+ Health Savings Account+ Health Share Program+ Dental & Vision Insurance+ Complimentary monthly set of arenaflex supplements+ Personal trainers at Iron Titans Fitness in St. George, Utah

• *Why You'll Love Working at arenaflex:**

• Opportunity to work with a dynamic and innovative company
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Opportunities for professional growth and development
• Access to training and development programs to enhance your skills and knowledge

• *How to Apply:**

Ready to join our team? Click the link below to apply now and we'll be in touch soon!

• *Equal Opportunity Employer:**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.