**Experienced Day Shift Customer Technical Support Specialist – Hybrid Role with Remote and On-Site Opportunities**

At arenaflex, we're committed to delivering exceptional customer experiences and innovative solutions that drive business success. As a key member of our high-performing team, the Experienced Day Shift Customer Technical Support Specialist will play a vital role in resolving technical issues efficiently while ensuring a positive user experience. If you're a proactive, technically adept, and customer-focused individual who thrives in a mission-driven environment, we encourage you to apply for this exciting opportunity.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions and services that empower organizations to achieve their goals. With a strong commitment to customer satisfaction and employee development, we've built a culture that values collaboration, innovation, and continuous learning. Our team members are passionate about delivering exceptional results and making a meaningful impact in the industries we serve.

• *Key Responsibilities**

As an Experienced Day Shift Customer Technical Support Specialist, you will be responsible for:

• Creating and managing work orders to request or route information for users using internal systems.
• Interfacing with cross-functional team network services, software engineering, and applications development to resolve service issues and identify root causes.
• Providing first and second-tier technical support for end users of company products and services.
• Using automated information systems to analyze and resolve routine technical issues.
• Reviewing, sorting, and prioritizing incoming technical requests—both verbal and computer-generated for appropriate response and action.
• Escalating unresolved or complex problems to senior technical support when necessary.
• Fulfilling user requests for information and training related to system databases and tools.
• Maintaining and updating training and support documentation using company-approved tools.

• *Essential Qualifications**

To be successful in this role, you will need:

• High School diploma or equivalent and 1 year of experience in a related field.
• Prior call center experience is required.
• Strong time management capability with the ability to focus on the issue at hand.
• In-depth knowledge of IT operations and incident management processes.
• Familiarity with cloud architecture and best practices.
• Excellent interpersonal and communication skills.
• Experience running a 24x7x365 operations.
• Ability to work on a shifting schedule and some weekend schedule.
• Must be a US Citizen.
• Must be able to obtain and maintain the required Agency Clearance.

• *Preferred Qualifications**

While not required, the following qualifications will be beneficial in this role:

• Knowledge of ITIL as applied to enterprise operations and incident management.
• Understanding of networking, cloud, security, IT hardware, etc., in an IT infrastructure environment.
• Familiarity with cloud architecture and best practices for deploying applications in the cloud.
• AWS Cloud Practitioner certification preferred.
• Exceptional problem-solving capabilities and use of judgment.
• Understanding of AWS services and cloud concepts, including EC2, S3, RDS, VPC, IAM, Lambda, and CloudFormation.

• *Skills and Competencies**

To excel in this role, you will need:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Strong time management and organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Strong customer service skills.
• Ability to adapt to changing priorities and deadlines.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our team members grow and develop their careers. As an Experienced Day Shift Customer Technical Support Specialist, you will have opportunities to:

• Develop your technical skills and knowledge through training and professional development programs.
• Take on new challenges and responsibilities as you grow in your role.
• Collaborate with cross-functional teams to deliver innovative solutions and services.
• Participate in company-sponsored training and development programs.
• Enjoy a competitive salary and benefits package.

• *Work Environment and Company Culture**

arenaflex is a hybrid organization that offers a mix of remote work and occasional on-site support. Our team members are passionate about delivering exceptional results and making a meaningful impact in the industries we serve. We value collaboration, innovation, and continuous learning, and we're committed to creating a work environment that is inclusive, diverse, and supportive.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary and bonus structure.
• Comprehensive health insurance package.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Access to cutting-edge technology and tools.

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive.