**Experienced Data Entry Specialist – Customer Support & Marketing Campaign Management**

At arenaflex, we're on a mission to revolutionize the way people consume entertainment worldwide. As a Data Entry Specialist, you'll play a vital role in ensuring the accuracy and efficiency of our data management while providing exceptional live chat support to our valued subscribers. If you're passionate about delivering top-notch customer experiences and have a knack for data analysis, we want to hear from you!

• *About arenaflex**

arenaflex is a global leader in streaming entertainment, with a presence in over 190 countries worldwide. Our Asia-Pacific region is a key growth area, and we're committed to delivering content that resonates with local audiences. As a Data Entry Specialist, you'll be part of a dynamic team that's shaping the future of entertainment.

• *Key Responsibilities**

As a Data Entry Specialist, you'll be responsible for:

• Constructing and maintaining robust working relationships with key stakeholders in markets across APAC, UCAN, EMEA, and LATAM, as well as with cross-functional Marcomms partners in APAC markets.
• Staying up-to-date on APAC markets and representing regional priorities and POV in global boards.
• Working closely with content and x-functional marketing partners to evaluate the slate with relevant data inputs and identify title and campaign opportunities to impact in APAC and other local markets.
• Serving as the point of contact for key global content priorities, socializing titles and tasks with APAC markets, and identifying opportunities for campaigns to travel and have business effects.
• In partnership with domestic territory leads in other regions, contributing to the strategic development of priority import campaigns, from upstream planning to rollout, ensuring that campaigns are best-in-class for success to drive impact in APAC markets.
• Working closely with marketing groups to define campaign marketing strategies that resonate with global audiences outside of the home territory – eg. Through culturally relevant positioning, early quick and roadmap development, campaign deployment timelines, etc.
• Running as an APAC marketing campaign planning lead, ensuring guidance and alignment on campaign approach, creatively exceptional ideas, global and local methods, and rollout throughout multiple markets.
• Providing APAC regional IQ insights to global teams in other areas. (Eg. Cultural behavior, traits, learnings, title tests).
• Leading select international and regional projects as APAC marketing consultant, ie multi-title campaigns, tooling trends, and other business priorities.
• Collaborating with team members to achieve individual and team marketing goals.
• Building and maintaining strong customer relationships through excellent service.
• Staying connected with product knowledge, promotions, and company policy.
• Handling customer inquiries, concerns, and complaints in a professional manner.
• Following all company safety policies, procedures, and protocols.

• *Eligibility**

To be successful in this role, you'll need:

• A high school diploma or equivalent.
• Previous sales or customer experience preferred.
• Strong communication and interpersonal skills.
• Excellent customer service skills and friendly, approachable behavior.
• Ability to work in a fast-paced, team-oriented environment.
• Basic math skills and the ability to manage financial transactions.
• Attention to detail and ability to keep the workplace clean and organized.
• Flexible working evenings, weekends, and holidays as needed.
• Knowledge of the products/services offered by arenaflex is a plus.

• *Essential Qualifications**

• A person who exemplifies the arenaflex way of life and values.
• A natural trouble-solver who can work through challenges and navigate with ease in ambiguity.
• A remarkable communicator, a creative partner, and a strategic thinker who can contribute to early decision-making on campaigns in partnership with content, MarComms, and other cross-functional and local partners.
• Selfless and collaborative, and willing to move beyond roles and titles to get great work done.
• A track record of successful cross-functional work and a person who can distill insights and data and lead deftly across the various components of campaign development.
• A collaborative spirit who possesses a strong creative and strategic sensibility and who can expertly build and maintain and partnership, influence key stakeholders, and foster deep relationships across the business.
• Potential to thrive in a fast-paced and collaborative environment and demonstrate robust judgment and a solution-driven mindset. Multi-tasker, but with clear time control and prioritization capabilities.
• A deep interest in our global business and the potential to quickly build global IQ and expertise in regional and cultural nuances that inform our strategies and campaign development.
• Obsessed with television and movie content, with a little understanding of the entertainment landscape and business trends in APAC and the ability to deliver our content to audiences in APAC and around the world.
• Skilled in working in Asia and with other global markets.
• Fluent in English.

• *Career Growth Opportunities & Learning Benefits**

As a Data Entry Specialist at arenaflex, you'll have the opportunity to:

• Work on high-profile marketing campaigns and contribute to the development of our global business.
• Collaborate with cross-functional teams to drive business results and deliver exceptional customer experiences.
• Develop your skills and expertise in data analysis, marketing campaign management, and customer support.
• Participate in training and development programs to enhance your knowledge and skills.
• Work in a dynamic and fast-paced environment with a global team of talented professionals.

• *Work Environment & Company Culture**

arenaflex is a global leader in streaming entertainment, with a presence in over 190 countries worldwide. Our Asia-Pacific region is a key growth area, and we're committed to delivering content that resonates with local audiences. As a Data Entry Specialist, you'll be part of a dynamic team that's shaping the future of entertainment.

• *Compensation, Perks, & Benefits**

arenaflex offers a competitive compensation package, including:

• A salary that reflects your skills and experience.
• Opportunities for career growth and professional development.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• A dynamic and fast-paced work environment with a global team of talented professionals.
• Access to the latest technology and tools to support your work.
• A collaborative and supportive work culture that values diversity, equity, and inclusion.

• *How to Apply**

If you're passionate about delivering top-notch customer experiences and have a knack for data analysis, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!