**Experienced Data Entry & Customer Service Representative – San Diego, CA Office**

At arenaflex, we're committed to delivering exceptional customer experiences and driving business growth through innovative solutions. As a key member of our San Diego, CA office team, you'll play a vital role in ensuring seamless interactions with our customers, while also contributing to the success of our organization.

• *Job Summary:**

We're seeking an experienced Data Entry & Customer Service Representative to join our team in San Diego, CA. As a Data Entry & Customer Service Representative, you'll be responsible for providing top-notch customer service, processing customer information, and performing various administrative tasks to support the growth and success of arenaflex.

• *Key Responsibilities:**

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Process customer information, including data entry and updates, to ensure accurate and up-to-date records
• Communicate with customers via phone, email, or in-person to discuss end-of-term options, lease renewals, and other relevant topics
• Set and manage call back dates and statuses in our system to ensure timely follow-up with customers
• Send notification letters and other correspondence to customers as required
• Process returned mail and titles, and follow up with customers to ensure resolution
• Complete 90-day checklists with customers to ensure accurate and thorough information
• Process tickets, tolls, violations, registrations, recall notices, plate release letters, extension letters, and excise taxes as necessary
• Initiate inspection processes with inspection companies and follow up until appointments are set or vehicles are purchased
• Scan inspection reports and turn in receipts as completed
• Apply knowledge of arenaflex products and services to efficiently process customer information and respond to inquiries and complaints
• Utilize diplomacy skills to resolve customer issues and concerns
• Maintain updated, organized electronic files in our application
• Analyze customer accounts and make corrections and/or modifications to files as necessary
• Contact customers to obtain missing information or data to ensure accurate customer databases
• Traces and expedites past due terminations to ensure lessee and financial institution satisfaction
• Train new Customer Service staff as requested

• *Qualifications:**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• **Language Ability:** Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• **Math Ability:** Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• **Reasoning Ability:** Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• **Computer Skills:** Knowledge of Data Scan, Microsoft Outlook, and Seamless Lease Connection.
• **Education/Experience:** Less than one year related experience or training.
• **Knowledge, Skills and Other Abilities:**
• Oral communication skills
• Written communication skills
• Time management skills
• Project management skills
• Organizational skills
• Customer relations skills
• Customer service skills
• Diplomacy skills
• Filing skills

• *Work Environment:**

This is a fast-paced environment with a high level of in-bound and out-bound calls. As a Data Entry & Customer Service Representative, you'll be working in a dynamic and supportive team environment, with opportunities to grow and develop your skills.

• *Compensation and Benefits:**

arenaflex offers a competitive compensation package, including:

• Hourly rate: $18 - $21 per hour
• Medical, dental, and vision benefits
• Life insurance and long-term disability plans
• Flexible spending account
• 401(k) matching
• Employee stock ownership program
• Wellness programs
• Metro Tap Card and Metro-link reimbursement (for Los Angeles, CA employees only)
• Career path opportunities
• Discounts on parks, museums, movie tickets, and attractions
• Annual flu shot
• Paid vacation days
• Paid sick days
• Paid holidays
• HGYM (available in our Los Angeles, CA & Dallas, TX office)
• Rental car discounts, Dell Member Purchase Program
• UKG Wallet

• *How to Apply:**

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Opportunity Employer:**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.