**Experienced Data Entry Clerk – Energy Services Program Support | Remote Work Opportunity**

At arenaflex, we are dedicated to creating a positive impact in the lives of individuals and families in Fitchburg, MA, and beyond. As a non-profit human services agency, we are committed to fostering community growth, providing essential services, and promoting holistic well-being. Our dynamic team is united by a shared passion for making a lasting difference in the world.

We are seeking an experienced Data Entry Clerk to join our team and play a crucial role in maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs. As a valued member of our team, you will have the opportunity to work remotely, enjoy a range of fantastic benefits, and be part of a workplace that values your well-being and personal growth.

• *Position Overview**

As a Data Entry Clerk, you will be responsible for maintaining accurate and up-to-date records in our Statewide Client Service Center, monitoring emails and logging documents in our Monday.com platform, and following program guidelines for the use of all required database systems. You will also be responsible for maintaining organized digital and paper participant files, collaborating with program staff to support communication and consistency in service delivery, and assisting with various clerical duties.

• *Essential Duties And Responsibilities**

• Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.
• Monitor emails, logging documents, and communications in the Monday.com platform upon receipt.
• Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc.
• Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
• Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services.
• Assist with various clerical duties, such as filing, mailings, phone coverage, etc.
• Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed.
• Attend all required staff meetings, supervision, training, and contractual meetings.
• Participate in mandatory agency training and other relevant professional development activities.
• Ensure strict confidentiality is maintained in all aspects of the role.
• Perform related work as required.

• *Required Qualifications And Skills**

• Associate degree or equivalent professional experience.
• Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes.
• Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education.
• Bilingual in Spanish preferred.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in Microsoft Office and Google Suite.
• Experience with database management and data entry software.

• *Preferred Qualifications And Skills**

• Experience working with diverse populations, including low-income individuals and families.
• Familiarity with energy assistance programs and services.
• Knowledge of program guidelines and regulations.
• Experience with Monday.com and other database management systems.
• Bilingual in Spanish and/or other languages.

• *Why Join arenaflex?**

At arenaflex, we offer a range of fantastic benefits to support your well-being and personal growth. These include:

• Health, Dental, FSA, and Vision Insurance: Comprehensive coverage to take care of your well-being.
• Paid Time Off (PTO): Generous time off to relax and recharge.
• Hybrid Work Opportunities: Benefit from a flexible work environment that suits your lifestyle.
• Student Loan Forgiveness: We're here to help ease your student loan burden.
• Tuition Remission: Invest in your education with our tuition remission program.
• Employer-Sponsored Retirement: Secure your future with our retirement plan contributions.
• Pet Insurance: Ensure your furry friends receive the best care.
• Employee Discounts: Access exclusive discounts and perks.

• *What We Offer**

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• A chance to make a meaningful difference in the community.
• A competitive salary and benefits package.
• A flexible work schedule that suits your lifestyle.

• *How to Apply**

If you are a motivated and detail-oriented individual who is passionate about making a positive impact in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!