**Experienced Data Analyst – Global Client Support Reporting and Insights**

At arenaflex, we're on a mission to revolutionize the way we understand and interact with our clients. As a key member of our team, you'll play a vital role in shaping our client support strategy and driving business growth through data-driven insights. If you're passionate about data analysis, client support, and collaboration, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of innovative solutions for the modern business landscape. Our team of experts is dedicated to delivering exceptional client support and driving business success through data-driven insights. With a strong focus on diversity, equity, and inclusion, we're committed to creating a workplace that values and celebrates individuality.

• *Job Summary**

We're seeking an experienced Data Analyst to join our team and contribute to the development of our global client support reporting and insights capabilities. As a Data Analyst, you'll be responsible for creating and maintaining client support dashboards and reports, analyzing large datasets, and providing expert-level support to our seller partners. If you're a detail-oriented, analytical thinker with excellent communication skills, we encourage you to apply.

• *Key Responsibilities**

• Create and maintain worldwide client support dashboards and reports for both internal partners and seller partners within various Business Intelligence (BI) tools like Tableau
• Collaborate with the arenaflex Information Perception team to migrate ad-hoc Tableau dashboards into arenaflex's custom data visualization tools
• Extract, manipulate, and analyze large datasets from various sources to identify trends, patterns, and anomalies in client support data
• Provide level one support to seller partners and data consumers, working closely with Information Design teams to ensure timely resolution of data integrity issues
• Train and educate clients on how to effectively use and interpret reports and data
• Develop and maintain cutting-edge documentation, including data dictionaries, report definitions, and best practices
• Partner closely with cross-functional teams to understand reporting requirements, business processes, and Key Performance Indicators (KPIs)
• Prepare and deliver regular executive-level reports on status, insights, and trends to inform and drive business decisions
• Design and implement comprehensive and predictable methodologies, tools, and processes related to dashboard maintenance and reporting support

• *Essential Qualifications**

• A bachelor's degree in Mathematics, Statistics, Business, Data Science, or a related field, or equivalent work experience
• 4+ years of experience in data analysis, reporting, and business acumen, preferably in a client support or related functional setting
• Proficiency in data manipulation and analysis using data visualization tools like Tableau, Power BI, or similar
• Proven ability to design and develop complex reports, dashboards, and insights that drive operational improvements
• Experience working with large datasets and performing data cleansing, transformation, and validation to ensure data accuracy and integrity
• Project/program management, process improvement, influencing, presenting, and consulting skills
• Excellent communication, collaboration, and interpersonal skills – the ability to convey complex ideas in simple terms, engaging diverse audiences to drive results

• *Preferred Qualifications**

• Master's degree in a quantitative field or related experience
• Experience with data warehousing, ETL, and data governance
• Familiarity with cloud-based data platforms and big data technologies
• Certification in data analysis, business intelligence, or related field

• *What We Offer**

• Competitive salary and benefits package
• Opportunity to work with a dynamic and diverse team
• Collaborative and inclusive work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options

• *How to Apply**

If you're a motivated and detail-oriented individual with a passion for data analysis and client support, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer. We value diversity and encourage individuals from all backgrounds to apply. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.