**Experienced Customer Support Specialist – Samsung Team (Remote) at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading provider of innovative solutions, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist, providing top-notch support to Samsung's clients remotely from Lithuania. If you're passionate about delivering world-class customer service and have a knack for resolving complex issues, we want to hear from you!

• *About arenaflex**

arenaflex is a dynamic and forward-thinking organization that's committed to empowering our customers with innovative solutions. With a strong presence in the industry, we're constantly pushing the boundaries of what's possible. Our team is comprised of talented individuals who share a common goal: to deliver exceptional customer experiences that exceed expectations. As a Customer Support Specialist, you'll be an integral part of our team, working closely with our clients to resolve technical and non-technical issues, provide exceptional customer service, and ensure a positive experience for Samsung's customers.

• *Key Responsibilities**

As a Customer Support Specialist, you'll be responsible for:

• Responding to incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to Samsung's customers.
• Developing efficient and satisfying solutions to customers' inquiries, ensuring their issues are resolved in a timely and professional manner.
• Delivering exceptional customer service, treating customers with respect and following company policies and procedures.
• Collaborating with our team to resolve complex issues and provide innovative solutions.
• Staying up-to-date with industry trends and best practices to continuously improve our customer support services.

• *Requirements**

To succeed in this role, you'll need:

• Fluency in Lithuanian (C1) and a good command of Russian and English (B2).
• Previous experience in customer service, especially in a call center environment, is an advantage, but not required.
• Ability to work in a remote setting and be self-motivated.
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to multitask.
• Ability to work in a fast-paced environment and adapt to changing priorities.

• *What We Offer**

As a valued member of our team, you'll enjoy:

• A competitive hourly rate of €8.03-€8.56 (during trial period and after).
• Performance-based bonuses.
• A supportive team environment with opportunities for career growth and development.
• Flexible working hours, Monday to Friday, between 09:00-19:00.
• Permanent, full-time position with a 3-month trial period.
• Opportunities to work with a leading brand like Samsung and contribute to their success.
• A dynamic and inclusive work environment that values diversity and promotes equal opportunities.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Support Specialist, you'll have access to:

• Regular training and development programs to enhance your skills and knowledge.
• Opportunities to take on new challenges and responsibilities.
• A supportive team environment that encourages collaboration and knowledge-sharing.
• A culture that values innovation and creativity.

• *Work Environment and Company Culture**

Our office is a vibrant and dynamic space that's designed to inspire creativity and collaboration. As a remote worker, you'll have the flexibility to work from the comfort of your own home, while still being part of a close-knit team. Our company culture is built on the principles of:

• Respect: We value and respect each other's opinions, ideas, and contributions.
• Collaboration: We work together to achieve common goals and deliver exceptional results.
• Innovation: We encourage creativity and experimentation to drive innovation and growth.
• Excellence: We strive for excellence in everything we do, from customer service to product development.

• *Compensation, Perks, and Benefits**

As a Customer Support Specialist, you'll enjoy a competitive salary, performance-based bonuses, and a range of benefits, including:

• Competitive hourly rate of €8.03-€8.56 (during trial period and after).
• Performance-based bonuses.
• Flexible working hours, Monday to Friday, between 09:00-19:00.
• Permanent, full-time position with a 3-month trial period.
• Opportunities to work with a leading brand like Samsung and contribute to their success.

• *How to Apply**

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application to join our team. We look forward to hearing from you!

• *Equal Opportunities Employer**

arenaflex is an equal opportunity employer committed to creating a work environment free from discrimination and harassment. We welcome applications from all qualified candidates.