**Experienced Customer Support Specialist – Multilingual Technical Assistance**

Are you passionate about delivering exceptional customer experiences and solving complex technical issues? Do you have a flair for languages and a knack for problem-solving? If so, we invite you to join arenaflex, a leading global business outsourcing company, as a Customer Support Specialist on our Samsung team.

• *About arenaflex**

arenaflex is a dynamic and innovative company that offers a range of services to help businesses thrive in today's fast-paced digital landscape. As a global business outsourcing company, we partner with industry leaders like Samsung to provide top-notch customer service, financial management, and other business processes. Our team is dedicated to delivering exceptional results and building long-lasting relationships with our clients and customers.

• *About the Role**

As a Customer Support Specialist on our Samsung team, you will play a vital role in providing technical and non-technical assistance to Samsung's customers. You will be the first point of contact for customers seeking help with their products and services, and you will be responsible for resolving their queries efficiently and effectively.

• *Key Responsibilities**

• Answer incoming calls, emails, and chats in Lithuanian, Russian, and English
• Provide technical and non-technical assistance to Samsung's customers
• Develop efficient and satisfying solutions to customer inquiries
• Treat customers with respect, following company policies and procedures
• Collaborate with colleagues and managers to resolve complex issues and improve customer satisfaction

• *Essential Qualifications**

• Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
• Previous experience in customer service, preferably in a call center environment (not essential, but desirable)
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong attention to detail and ability to multitask

• *Preferred Qualifications**

• Experience working with technical products and services
• Knowledge of Samsung products and services
• Certification in customer service or a related field
• Experience working in a remote or virtual environment

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to multitask
• Proficiency in Microsoft Office and other software applications
• Ability to learn and adapt quickly to new technologies and processes

• *Career Growth Opportunities and Learning Benefits**

• Opportunities for career growth and professional development
• Access to training and coaching programs to help you excel in your role
• Collaborative and supportive team environment
• Flexible working hours and remote work options
• Performance-based bonuses and competitive compensation package

• *Work Environment and Company Culture**

• arenaflex is committed to creating a work environment that is inclusive, diverse, and free from discrimination and harassment
• We value our employees' well-being and offer a range of benefits and perks to support their physical and mental health
• Our company culture is built on collaboration, innovation, and a passion for delivering exceptional results

• *Compensation, Perks, and Benefits**

• Competitive hourly rate of 8.03€ to 8.56€ (during trial period and after)
• Performance-based bonuses
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Flexible working hours and remote work options
• Access to training and coaching programs to help you excel in your role

• *How to Apply**

If you are passionate about delivering exceptional customer experiences and solving complex technical issues, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to reviewing your application and welcoming you to our team!

• *Application Details**

• Job Title: Experienced Customer Support Specialist – Multilingual Technical Assistance
• Location: Work from home in Lithuania
• Employment Type: Permanent, with 3-month trial period
• Working Hours: Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift)
• Start Date: As soon as possible during September 2024

• *Equal Employment Opportunities**

arenaflex is committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. We welcome applications from diverse candidates and are an equal opportunity employer.