**Experienced Customer Support Specialist – Land Product Operations**

Are you a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Support Specialist – Land Product Operations. In this critical role, you will play a vital part in ensuring the smooth operation of arenaflex's land product offerings, providing top-notch support to our customers, and driving business growth.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions in the [industry/field]. Our team is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team.

• *Key Responsibilities**

As an Experienced Customer Support Specialist – Land Product Operations, you will be responsible for:

• Executing and maintaining arenaflex's land product offerings (accommodations, vehicles, transfers, insurance, etc.)
• Setting up and maintaining land seller profiles in the visit management framework, including merchant settlement data, parent/chain connections, and stock portions, where relevant
• Setting up and maintaining all pricing and other selling rules for all direct land merchants
• Setting up design and rules for all electronically associated sellers
• Managing land product work for new destinations
• Screening land product critical weather and suggesting and setting up edge methodologies where proper
• Participating in investigating visit management framework innovation issues, and external technology associations (e.g., IBS and HotelBeds); capability as a contact with external suppliers where suitable
• Providing pricing and objective data to marketing materials
• Collaborating with Product Development group on individual seller issues requiring clarity and resolution, as well as assisting with hotel oversell circumstances
• Helping other arenaflex divisions with questions or issues related to destinations and land product offerings
• Furnishing and assisting arenaflex offices with customer resolution for land products on a case-by-case basis
• Cooperating with Product Development to create and meet yearly open for sale (OFS) schedule
• Assisting Product Activities Facilitator with lodging stock management, land reporting, and other tasks as needed
• Assisting with emergency management for catastrophic events and crisis situations
• Establishing and encouraging entrusting associations with partners at all levels
• Other duties as assigned

• *Essential Capabilities**

• Bachelor's degree or equivalent work experience
• Basic manager and effective problem solver with intelligent solutions
• Meticulous and highly organized
• Ability to work independently and collaboratively
• Self-motivated
• Strong oral and written communication skills, ability to present to senior management
• Proficient in Microsoft Excel and Viewpoint

• *Preferred Abilities**

• At least 2 years of travel or hospitality experience
• Knowledge of arenaflex's projects, strategies, and systems
• Knowledge of arenaflex's Reservation frameworks
• Experience with Microsoft Power BI

• *Work Environment**

This role works in a professional office environment. This job regularly utilizes standard office equipment like computers, phones, scanners, and file organizers.

• *Compensation and Benefits**

arenaflex offers a competitive salary of $25/hour, as well as a range of benefits and perks, including:

• Flexible remote work arrangements
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays

• *Ready to Apply?**

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to discussing this opportunity further.