**Experienced Customer Support Services Analyst – Technical Support and Systems Analysis**

Unlock your potential with a new role at arenaflex as an Experienced Customer Support Services Analyst – Technical Support and Systems Analysis! An immediate start is available for this remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary.

• *About arenaflex**

arenaflex is a leading organization in the industry, known for its commitment to innovation and excellence. With a team of dedicated professionals, arenaflex strives to provide top-notch services and solutions to its clients. As a Customer Support Services Analyst, you will be part of a dynamic team that is passionate about delivering exceptional results.

• *Job Summary**

We are seeking an experienced Customer Support Services Analyst to join our team. As a key member of our technical support team, you will provide advanced consultation, training, and troubleshooting services to technical staff and end-users. You will analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use. Your expertise will be essential in developing and conducting tests of hardware and software, reporting on configurations and behavior, and providing technical documentation and training.

• *Key Responsibilities**

• Provides day-to-day advanced consultation, training, and troubleshooting services to technical staff and end-users for hardware, software, network, and related computer systems, handheld, and peripheral devices.
• Analyzes, recommends, installs, configures, and evaluates systems and tools for internal and end-user use.
• Develops and conducts tests of hardware and software, reporting on configurations and behavior.
• Develops and provides technical documentation and training.
• Assesses needs and recommends hardware and software acquisitions and upgrades.
• Troubleshoots, resolves, or appropriately triages moderately complex network connectivity issues.
• May provide server administration support to clients.
• Consults with users to assess and implement file structure needs and perform data migration.
• Performs backup server administration.
• Creates and oversees creation of complex technical documentation.
• Develops and/or provides training as needed based on consultation with users and understanding of technology.

• *Essential Qualifications**

• A Bachelor's Degree in a related area; and/or equivalent experience/training.
• Professional experience and proven success in providing information systems support and management in a large-scale organization.
• Experience conducting escalated, broad technical support, including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations.

• *Preferred Qualifications**

• Experience in a healthcare environment.
• CompTIA Network+ Certification.
• Apple Certified Macintosh Technician (ACMT).

• *Skills and Competencies**

• Strong technical skills, including hardware, software, and networking.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong analytical and critical thinking skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Strong attention to detail and organizational skills.

• *Career Growth Opportunities and Learning Benefits**

• arenaflex offers a comprehensive training program to help you develop your skills and advance your career.
• Opportunities for professional growth and development, including mentorship and coaching.
• Collaborative and dynamic work environment that encourages innovation and creativity.
• Recognition and rewards for outstanding performance and contributions.

• *Work Environment and Company Culture**

• arenaflex is a remote-based organization, offering flexibility and work-life balance.
• Collaborative and dynamic work environment that encourages innovation and creativity.
• Recognition and rewards for outstanding performance and contributions.
• Opportunities for professional growth and development, including mentorship and coaching.

• *Compensation, Perks, and Benefits**

• Competitive salary package, starting at $59,675 - $96,006 per year (prorated if the appointment percentage is less than 100%).
• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement savings plan, including a 403(b) plan.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for professional growth and development, including mentorship and coaching.

• *How to Apply**

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.