**Experienced Customer Support Representative – Direct-to-Consumer (D2C) E-commerce Expert**

At arenaflex, we're a trusted leader in the footwear industry, delivering high-quality, stylish, comfort-driven shoes that make a difference in people's lives. Our success is built on innovation, value, and a relentless focus on customer satisfaction. We're now seeking a skilled Customer Support Representative to be the front-line voice of our brand, supporting our growing e-commerce presence across various platforms.

• *About arenaflex**

arenaflex has been a pioneer in the footwear industry since 1991, with a legacy of delivering exceptional products and services that exceed customer expectations. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted brand. We're now expanding our e-commerce presence, and we need a talented Customer Support Representative to join our team.

• *What You'll Do**

As a Customer Support Representative at arenaflex, you'll be the primary point of contact for customers via phone, email, and live chat. Your responsibilities will include:

• Serving as the primary point of contact for customers via phone, email, and live chat
• Resolving product questions, order issues, and order returns with empathy and professionalism
• Supporting customers on multiple platforms, including Shopify, Gorgias, Amazon Seller Central, and Walmart Seller Center
• Troubleshooting account concerns, assisting with navigation, and guiding users through our online experience
• Documenting all interactions with detail and accuracy for smooth case resolution
• Collaborating cross-functionally with other departments to resolve escalated cases
• Staying informed on product updates, promotions, and procedures to serve as a product expert
• Helping drive retention by upselling when appropriate and creating experiences that inspire loyalty

• *What You'll Bring**

To succeed in this role, you'll need:

• 1-2 years of D2C customer service or retail support experience
• Strong written and verbal communication skills—empathetic, clear, and customer-focused
• Experience with tools like Shopify, Gorgias, Amazon Seller Central, or similar platforms is a plus
• Familiarity with footwear or retail product lines (or a willingness to learn quickly)
• Proficient in Microsoft Word, Excel, Outlook
• Excellent multitasking and time-management skills
• A calm, solution-oriented mindset under pressure
• A proactive, dependable, and team-first attitude

• *Why Join arenaflex?**

We offer a dynamic, supportive team that celebrates wins and encourages growth. As a Customer Support Representative at arenaflex, you'll enjoy:

• Competitive compensation and comprehensive benefits package (medical, retirement, PTO, paid holidays)
• The chance to grow within a 30+ year legacy company with a strong brand and evolving D2C presence
• Employee discounts across all arenaflex brands
• Opportunities for professional development and career growth
• A collaborative and inclusive work environment that values diversity and creativity

• *How to Apply**

Ready to make your mark on a customer-focused team that's redefining footwear service? Apply today by submitting your resume and a short cover letter explaining why you're the perfect fit for this role. We look forward to welcoming the next member of the arenaflex family!

Apply for the job now!