**Experienced Customer Support Executive – Remote within the UK**

Join arenaflex, a fast-growing fintech startup, in revolutionizing the way people manage their finances and build their wealth. As an Experienced Customer Support Executive, you will play a vital role in delivering exceptional customer experiences, troubleshooting technical issues, and contributing to the growth and development of our award-winning app.

• *About arenaflex**

arenaflex is on a mission to make our customers wealthy by building the wealth super app of the future. Our app provides a simple and intuitive platform for users to manage, grow, and protect their wealth across savings, investments, and pensions. With over 300,000 active customers and £6 billion in assets under management, we're proud to be one of the fastest-growing tech companies in Britain, as listed by The Sunday Times.

• *What you can expect to be doing:**

• Dealing with all queries that come in through live chat, email, and social media
• Troubleshooting technical issues and optimizing user experience
• Reporting bugs and UX issues to other members of the team
• Active participation in app growth and development
• Collaborating with our talented team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs to deliver exceptional customer experiences

• *What we’re looking for:**

• A passion for customer care and a commitment to delivering exceptional customer experiences
• The ability to get your head around complex systems quickly and juggle multiple tasks with ease
• A positive can-do attitude and a friendly, engaging demeanor
• Excellent communication and problem-solving skills
• A genuine interest in arenaflex and our mission to build the wealth super app of the future

• *What we’re really looking for:**

• A real person with interests outside of work, who is excited about being part of a fast-growing company and our mission to make our customers wealthy
• Someone who is empathetic, has a sense of humor, and can smile even when things are tough
• A team player who is committed to collaboration and delivering exceptional results

• *Perks and Benefits:**

• Competitive salary of £15,238 per annum
• Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary
• Workplace pension scheme with a 5% employer contribution
• Private medical insurance (medical history disregarded)
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free arenaflex subscription for UK-based employees
• Flexible working arrangements
• 28 days holiday plus bank holidays, plus the days between Christmas and New Year
• Annual training budget for courses, workshops, or conferences to help you advance your career
• £30 per month arenaflex Fitness Benefit to suit your Mental/Physical Wellbeing
• Company laptop
• Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility, and skills in a high-growth fintech startup

• *Our Interview Process:**

• Video screen with someone from our Talent team
• Short take-home test
• Video interview with the hiring manager and Team Lead
• Final interview with VP of Customer Support

• *Our Values:**

• Be ACCOUNTABLE: Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible
• Be BOLD: Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers
• Be COLLABORATIVE: Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together

• *Equal Opportunities:**

• We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion
• You will be working in an inclusive environment and be encouraged to bring your whole self to work
• We will do all that we can to help you successfully balance your work and home life
• As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with

• *How to Apply:**

If you're passionate about delivering exceptional customer experiences and want to be part of a fast-growing fintech startup, apply now to join our team as an Experienced Customer Support Executive.