**Experienced Customer Support Associate - Work from Home - Wichita, KS**

At arenaflex, we're on a mission to revolutionize the customer support experience by providing top-notch service to our clients and their customers. As a Customer Support Associate, you'll play a vital role in delivering exceptional support and ensuring our clients' customers have a seamless experience. If you're passionate about providing world-class support, have a knack for problem-solving, and enjoy working in a fast-paced environment, we want to hear from you!

• *About arenaflex**

arenaflex is a dynamic and innovative customer contact center that offers a unique blend of flexibility, growth opportunities, and a fun, laid-back work environment. Our team is dedicated to providing exceptional support to our clients and their customers, and we're looking for talented individuals like you to join our ranks. As a Customer Support Associate, you'll have the opportunity to work with some of the best and most recognized companies in their industries, developing your skills and expertise in a supportive and collaborative environment.

• *Position Description**

We're seeking At-Home Contact Center Specialists to join our team on a full-time or part-time basis. As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. Your tasks will include:

• Qualifying callers for programs, products, or services
• Scheduling appointments
• Providing product information and answering customer inquiries
• Resolving customer complaints and issues
• Maintaining accurate records and reporting metrics

• *Wage and Benefits**

• Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
• Opportunities for career growth and professional development
• Remote work and training options
• Medical, dental, vision, STD, LTD, life, and AD&D benefits for full-time employees after 90-day probationary period
• 401(k) plan for full-time employees after 90-day probationary period
• PTO after 6 months of employment

• *Requirements**

To be successful in this role, you'll need to possess the following skills and qualifications:

• High School Diploma or GED
• Excellent verbal and written communication skills
• Working knowledge of Windows-based operating systems, including Google Chrome
• Ability to adapt in a fast-changing environment
• Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)+ Operating System: Windows 10 (32-bit / 64-bit) or higher+ RAM: 8GB or more
• Webcam
• High-speed internet access with download speed of at least 100 and upload speed of at least 10
• Quiet workspace with a dedicated desk
• Ability to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)

• *Skills and Competencies**

To excel in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to adapt to new technologies and systems
• Strong customer service skills
• Ability to work independently and as part of a team

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to providing our employees with opportunities for growth and development. As a Customer Support Associate, you'll have access to:

• Ongoing training and development programs
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

• *Work Environment and Company Culture**

arenaflex is a dynamic and innovative company that values flexibility, teamwork, and customer satisfaction. Our work environment is:

• Collaborative and supportive
• Fast-paced and challenging
• Flexible and adaptable
• Focused on customer satisfaction and excellence

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
• Opportunities for career growth and professional development
• Remote work and training options
• Medical, dental, vision, STD, LTD, life, and AD&D benefits for full-time employees after 90-day probationary period
• 401(k) plan for full-time employees after 90-day probationary period
• PTO after 6 months of employment

• *How to Apply**

If you're passionate about providing exceptional customer support and have a knack for problem-solving, we want to hear from you! Apply now by submitting your online application. Don't miss this opportunity to join our dynamic team and take your career to the next level!