**Experienced Customer Support Associate - Work from Home - Leawood, KS**

At arenaflex, we're on a mission to revolutionize the customer support experience by providing exceptional service to our clients and their customers. As a Customer Support Associate, you'll play a vital role in delivering top-notch support to our clients' customers, helping them navigate their products and services with ease. If you're passionate about providing world-class customer service, have a knack for problem-solving, and enjoy working in a fast-paced environment, we want to hear from you!

• *About arenaflex**

arenaflex is a cutting-edge customer contact center that's dedicated to helping our clients achieve their goals through innovative solutions and exceptional service. Our team is passionate about creating a positive and supportive work environment that fosters growth, learning, and collaboration. As a Customer Support Associate, you'll be part of a dynamic team that's committed to delivering outstanding results and exceeding customer expectations.

• *Position Description**

We're seeking highly motivated and customer-focused individuals to join our team as Customer Support Associates. As a Customer Support Associate, you'll be responsible for:

• Qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls
• Providing exceptional customer service, resolving issues, and answering questions to the best of your ability
• Working with a variety of clients, including appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting
• Utilizing your problem-solving skills to resolve complex issues and escalate concerns when necessary
• Collaborating with your team to achieve sales and customer satisfaction goals
• Participating in ongoing training and development to stay up-to-date on products and services

• *Requirements**

To be successful as a Customer Support Associate, you'll need:

• A High School Diploma or GED
• Excellent verbal and written communication skills
• Working knowledge of Windows-based operating systems, including Google Chrome
• Ability to demonstrate product knowledge once the nesting period is complete
• Adaptability in a fast-changing environment
• A computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)+ Operating System: Windows 10 (32-bit / 64-bit) or higher+ RAM: 8GB or more
• A webcam
• High-speed internet access with a download speed of at least 100 and upload speed of at least 10
• A quiet workspace with a dedicated desk
• Ability to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)

• *Benefits**

As a Customer Support Associate at arenaflex, you'll enjoy:

• Remote work opportunities
• Remote training
• Medical, dental, vision, STD, LTD, life, and AD&D benefits for full-time employees after 90-day probationary period
• 401(k) benefits for full-time employees after 90-day probationary period
• PTO after 6 months of employment
• Opportunities for career growth and professional development

• *What We Offer**

At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, learning, and collaboration. As a Customer Support Associate, you'll have access to:

• Ongoing training and development opportunities to stay up-to-date on products and services
• A dynamic and supportive team environment
• Opportunities for career growth and advancement
• A comprehensive benefits package
• A fun and laid-back work environment

• *How to Apply**

If you're passionate about providing exceptional customer service and have a knack for problem-solving, we want to hear from you! Please submit your application online, and we'll be in touch to discuss your qualifications further.

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that's inclusive and respectful of all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

• *Apply Now!**

Don't miss out on this exciting opportunity to join our team as a Customer Support Associate! Apply now and take the first step towards a rewarding career with arenaflex.