**Experienced Customer Support Analyst – Driving Operational Excellence and Customer Delight at arenaflex**

At arenaflex, we're revolutionizing urban mobility by creating a sustainable, efficient, and people-centric ecosystem. Our vision is to reduce private car ownership, promote eco-friendly transportation, and optimize routes to make cities more livable. We're not just passionate about this vision – we're working tirelessly to make it a reality. If you share our purpose, keep reading because... this is your chance to join our team!

• *About the Role**

The Customer Support team at arenaflex is dedicated to delivering exceptional service to our customers, ensuring a safe, reliable, and superior experience. To achieve this, we need to develop high-value customer processes that are efficient and scalable. As an Experienced Customer Support Analyst, you'll play a crucial role in helping us achieve our mission.

• *How You'll Contribute to Our Mission**

As a key member of our Customer Support team, you'll be responsible for:

• Tracking operations across all customer segments and proactively identifying potential issues, incidents, and critical topics.
• Resolving critical cases with a customer-centric mindset.
• Understanding the main pain points in the Driver experience for each process and proposing improvements.
• Identifying complex problems, breaking them down into simpler issues, and developing and leading action plans to address them.
• Communicating the impacts and consequences of processes and decisions to other areas of the company.
• Generating proposals for process improvements based on analysis work.
• Presenting results, data analysis, trends, and opportunities for improvement.

• *What We're Looking For**

We're seeking a highly skilled and experienced professional with:

• Knowledge of process design and redesign, creation of manuals, flowcharts, and management indicators.
• More than 2 years of experience in operational process improvement, consulting, or related fields.
• A customer-centric (CX) vision.
• Analytical and data-driven mindset with experience in problem-solving.
• Strong statistical analysis, scenario simulation, and quantitative methods skills.
• Excellent Microsoft Excel or Google Sheets management skills.
• Profound knowledge and experience with reporting packages (Business Objects, etc.), databases (SQL, Tableau, Power BI, etc.).

• *What We Offer**

We're a team of happy and motivated people who value flexibility, a great work environment, growth, and impact. At arenaflex, you'll enjoy:

• A flexible schedule, remote work options, and full remote weeks.
• A comprehensive health insurance plan.
• Discounts and benefits with Club LA NACIÓN.
• Discounts on our Cabify app.
• Recharge Day.
• Cabify days.
• Fun events to enjoy with your team.
• A state-of-the-art work equipment to develop your skills.

• *Join Our Team and Be Part of Something Amazing**

At arenaflex, we're passionate about creating a better future for urban mobility. If you're a motivated and experienced professional who shares our vision, we encourage you to apply for this exciting opportunity. Don't miss the chance to be part of a dynamic team that's shaping the future of transportation. Apply now and take the first step towards an exciting career at arenaflex!