**Experienced Customer Support & AI Operations Specialist – Swedish-Speaking, AI-Fluent Support Professional**

At arenaflex, we're revolutionizing the way workers across Europe buy workwear online. Our mission is to provide a seamless, personalized experience for over 95 million workers, ensuring they get the workwear they need to excel in their jobs. We're not just building a marketplace; we're creating a community that values the people who wear our workwear.

As a Swedish-speaking, AI-fluent support professional, you'll play a crucial role in scaling our support experience, helping workers across Europe get the workwear they need. You'll be part of a remote-first team that's passionate about crafting exceptional experiences, moving fast, and growing every day.

• *About arenaflex**

arenaflex is a pioneering company that's changing the face of workwear buying. We're not just a marketplace; we're a community that values the people who wear our workwear. Our team is comprised of online natives who meet users where they are, act with empathy, and move fast with a bias toward action. We're growth-obsessed, and our product, company, and lives reflect this.

• *Tasks**

As a Customer Support & AI Operations Specialist, you'll be responsible for:

• Handling real customer needs: Respond to inbound support tickets, mainly via email, with growing volumes in chat and occasional phone calls. Most questions are about orders: deliveries, returns, and product help. You'll bring clarity, speed, and calm to every conversation.
• Making support better every day: Help spot patterns, build knowledge base, auto-generate answers, and work closely with the team to reduce ticket volume, speed up resolution, and raise customer satisfaction.
• Using AI as your default: Our support runs on a shared inbox across multiple channels with automations throughout. You'll use AI to generate replies, build workflows, and guide customers to real-time solutions—fast, personal, and scalable.

• *Requirements**

To succeed in this role, you'll need:

• Fluency in Swedish and English: You communicate clearly, naturally, and respectfully in both languages.
• AI proficiency: You already use tools like ChatGPT or Claude for writing, translating, and solving everyday problems—and you're excited to use them even more.
• Fast thinking, clear communication, and ownership: You figure things out, fix what's broken, and raise your hand when something doesn't make sense.
• Passion for the work and the worker: You want to help the people doing real jobs, and make their experience better than what they've come to expect.

• *Benefits**

As a Customer Support & AI Operations Specialist at arenaflex, you'll enjoy:

• Each day matters: AI is changing how people buy faster than anyone expected. While legacy players are still catching up, a wave of AI-first companies are racing to define the future of online buying. This is the window—and we're in it.
• Real market. Real scale: We're not chasing trends. We're focused on solving a massive, specific problem for 95 million people in Europe—with 200+ workwear brands, +1m annual visitors, and record-breaking weekly orders already in motion.
• Built on strong values: We craft work we're proud of. We're online natives, raised on the internet, who meet users where they are. We act with empathy, move fast with a bias toward action, and stay growth-obsessed—in our product, our company, and our lives.
• Remote-first, built for flexibility: Work from anywhere in Europe—whether from our Helsinki office, your home, or any WeWork location across Europe if you prefer a hybrid setup. (Remote work requires a proven track record of thriving in this kind of setup.)

• *Join us**

If you're passionate about creating exceptional experiences, moving fast, and growing every day, join us at arenaflex. We're not just building a marketplace; we're creating a community that values the people who wear our workwear. Apply now to become a part of our remote-first team and help us revolutionize the way workers across Europe buy workwear online.