**Experienced Customer Support Agent – Night Shift (Remote) at arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join our team at arenaflex as a Customer Support Agent – Night Shift (Remote). As a key member of our global support team, you will play a vital role in providing 24/7 customer support to our clients, ensuring their needs are met and exceeded.

• *About arenaflex**

arenaflex is a forward-thinking company revolutionizing the travel industry by enabling 1 billion business travelers to plan and re-plan their trips with ease. Our mission is to make travel management seamless, efficient, and enjoyable for all. We're a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our team is comprised of individuals from diverse backgrounds, cultures, and expertise, creating a unique and inclusive workplace culture.

• *Why Join arenaflex?**

• **Growth Opportunities**: As a high-growth company, we offer numerous opportunities for career advancement, allowing you to grow and develop your skills in a supportive and collaborative environment.
• **Remote Work Model**: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance and the freedom to work from anywhere in the world.
• **Incredible Multicultural Team**: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture that values diversity and promotes cross-cultural understanding.
• **Competitive Contractor Compensation**: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you are rewarded for your hard work, with actual support to your work-life balance.
• **Collaborative and Supportive Work Environment**: Work in a supportive atmosphere where your contributions are valued, and your well-being is prioritized.

• *Responsibilities**

As a Customer Support Agent – Night Shift (Remote) at arenaflex, your primary responsibilities will include:

• **Assisting Clients**: Provide high-quality support to clients through chat, email, and the Help Center portal, ensuring their needs are met and exceeded.
• **Utilizing Galileo and Amadeus Systems**: Manage bookings, including adding ancillaries, processing refunds, and reissuing tickets, using Galileo and Amadeus systems.
• **Collaborating with Team Members**: Work collaboratively with team members to ensure a seamless customer experience and provide accurate and current information to clients.
• **Staying Updated**: Stay updated with industry changes and company policies to provide accurate and current information to clients.

• *Requirements**

To succeed in this role, you will need:

• **Minimum of 2 Years of Experience**: A minimum of 2 years of hands-on experience with Galileo or Amadeus.
• **Proven Recent Experience**: Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must.
• **Fluent in Spoken and Written English**: Fluent in spoken and written English, with excellent communication skills in writing (including responding in chatbox) and speaking.
• **Strong Attention to Detail and Accuracy**: Strong attention to detail and accuracy, with the ability to work collaboratively as a team player.
• **Demonstrated Willingness to Learn and Adapt**: Demonstrated willingness to learn and adapt to new challenges and industry changes.

• *Shift Details**

• **Shift Hours**: 15:30-24:00 CET during TUE-SAT or SUN-THU, with a margin of +/- one hour to fit your schedule.
• **Remote Work**: This is a remote role, allowing you to work from anywhere in the world, as long as you are within the acceptable time zone.

• *How to Apply**

If you believe you have what it takes to join our team at arenaflex as a Customer Support Agent – Night Shift (Remote), submit your application without delay. We are keen to hear from talented candidates like you.

• *Equal Opportunities Employer**

arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from individuals from all backgrounds, cultures, and expertise.