**Experienced Customer Support Advocate (Email/Chat) – Wonolo Store**

At arenaflex, we're on a mission to revolutionize the way people find consistent work. As a leading technology company, we're committed to empowering the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks. We're now seeking an experienced Customer Support Advocate (Email/Chat) to join our Wonoloer Operations team and provide a welcoming and professional customer support experience to our users.

• *About arenaflex**

arenaflex is a US-based technology company founded in 2014 with a mission to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Our recent $140M growth funding will continue to help us empower the in-demand workforce and provide opportunities for growth and development.

• *Job Summary**

As a Customer Support Advocate (Email/Chat), you will be employed by a third-party legal entity authorized to do business in the location in which you reside and will provide contractual services to arenaflex's Wonoloer Operations team. You will be responsible for providing a welcoming and professional customer support experience to our users through email, chat, or phone calls. Our ideal candidate will be a good person who is also committed to doing good work.

• *Responsibilities**

• Become an expert with our applications, learning our product from a functional perspective and helping our customers with their questions and addressing their problems and concerns.
• Maintain and promote arenaflex's culture and work ethics, being proactive, hardworking, and open to giving and receiving feedback.
• Be part of a close-knit team, working with everyone to meet our daily goals and promoting a culture of hard work, camaraderie, and excellence.
• Commit to working with us, attending your training and nesting (30-day trial) schedule, and rendering at least 40 hours of work per week once you pass the 30-day trial.
• Ensure you have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues.
• Attend the online training and nesting, providing excellent customer support to our Wonolo users and becoming fully knowledgeable on arenaflex's platform and its existing processes and policies.
• Pass the Trial Period, which includes a four-week Nesting/Probation period, during which we will monitor your progress and evaluate your performance.

• *Qualifications**

• Attitude: Maintain and promote arenaflex's culture and work ethics, being proactive, hardworking, and open to giving and receiving feedback.
• Be Positive: Being part of the team means working with everyone to meet our daily goals, promoting a culture of hard work, camaraderie, and excellence.
• Commitment: Working with us requires dedication, attending your training and nesting (30-day trial) schedule, and rendering at least 40 hours of work per week once you pass the 30-day trial.
• All geared up to start a career in a work-from-home set-up: Ensure you have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues.
• Attend the online training and nesting: Providing excellent customer support to our Wonolo users requires you to become fully knowledgeable on arenaflex's platform and its existing processes and policies.
• Pass the Trial Period: There will be four weeks of Nesting/Probation period, during which we will monitor your progress and evaluate your performance.

• *Skills and Competencies**

• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong customer service skills and a positive attitude
• Ability to learn quickly and adapt to new situations

• *Benefits and Perks**

• The opportunity for growth in a mission-driven and well-funded start-up
• Health insurance for the principal member including dental and vision
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to continued learning, unlimited access to Udemy for Business sponsored by arenaflex
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in Colombia, El Salvador, Costa Rica, or Guatemala (no more commutes!)
• Team outings, happy hours, company off-sites, and more!

• *Why Join arenaflex?**

• Work with a close-knit team and be part of a mission-driven organization
• Opportunities for growth and development in a fast-paced and dynamic environment
• Comprehensive benefits and perks package
• Ability to work from anywhere in Colombia, El Salvador, Costa Rica, or Guatemala
• Be part of a company that is making a positive impact in the lives of our users and the community

• *How to Apply**

If you're excited about this opportunity to work at arenaflex, please submit your application through our website. We can't wait to hear from you!