**Experienced Customer Success Specialist (L1 Support) – Technical Support and Customer Service**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Success Specialist (L1 Support), you'll be the first point of contact for our customers, providing top-notch technical support and customer service to ensure their satisfaction and loyalty. If you're passionate about delivering world-class support, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!

• *About the Role**

As a Customer Success Specialist (L1 Support) at arenaflex, you'll play a vital role in ensuring our customers receive the best possible experience. Your primary responsibilities will include:

• Providing comprehensive support via phone, chat, email, and remote access to customers
• Offering technical support (hardware and IT/Server/Network related) to customers
• Working on the support task list in Zendesk
• Defining, reporting, and following up on issues, and documenting solutions in Zendesk to keep track of history and statistics
• Reporting news or issues in team meetings or to the Team Leader
• Reporting product errors in internal tools in English
• Participating in team meetings and sharing knowledge and information

• *Required Qualifications**

To succeed in this role, you'll need:

• Ongoing or complete bachelor's degree in IT or related fields
• Proven track record in a customer service role
• Solid experience in ERP Support
• Knowledge of remote support tools
• Experience with CRM or ticket systems, preferably Zendesk
• Proficiency in Excel
• Advanced English (C1+)
• Ability to work flexible hours
• Experience with SQL

• *Nice to Have**

While not required, having the following skills and experience would be a plus:

• Accounting knowledge

• *Required Skills and Competencies**

To excel in this role, you'll need to possess:

• Polished and professional telephone etiquette
• Excellent written and verbal communication abilities
• Strong listening and interpersonal skills
• Friendly and approachable demeanor
• Customer-focused, with patience and resilience
• Effective problem-solving skills
• Ability to work independently and as part of a team, demonstrating strong teamwork qualities

• *What We Can Offer You at arenaflex**

At arenaflex, we're committed to providing a supportive and nurturing environment that fosters growth and development. Some of the benefits we offer include:

• National Medical Health Plan (Unimed)
• National Dental Assistance (Unimed)
• Maternity & Paternity extension leave
• Life Insurance
• Meal/ Restaurant allowance (Alelo Tudo)
• Home office allowance (if applicable)
• Education Platforms and training funding
• Gympass, Zenklub (Health app) and Guapeco (Pet Plan)
• Annual Profit Sharing Program
• Education allowance
• DayOff as a birthday gift
• Agreement with pharmacies, restaurants, and theaters

• *Working for Us**

At arenaflex, we're a dynamic and innovative company that values collaboration, openness, and commitment to excellence. We believe in a flexible and autonomous working environment, focused on the continual growth of our employees. Our teams recognize that all people come with a wealth of experience and talent beyond just the technical requirements of the position. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage candidates from all backgrounds to apply to our roles.

• *Join Our Team**

If you're passionate about delivering exceptional customer experiences and thrive in a dynamic environment, we want to hear from you! Apply now to become a part of our innovative team at arenaflex.