**Experienced Customer Success Manager – Driving Long-Term Value and Growth for arenaflex Customers**

We are thrilled to announce that arenaflex has officially re-opened its Ballard, WA HQ office for voluntary use, offering employees the flexibility to choose between three work locations: HQ-first, Hybrid, or Remote. As a key member of the Customer Success team, you will play a vital role in building positive relationships with our customers, driving long-term value and adoption, and advocating for their needs internally. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply to join our team of talented professionals at arenaflex.

• *The Role**

As an Experienced Customer Success Manager at arenaflex, you will be responsible for partnering with our customers to understand their needs, provide tailored solutions, and drive long-term value and growth. This role is critical to the success of our customers and requires a strong understanding of our products and services, as well as excellent communication and interpersonal skills.

• *Key Responsibilities:**

• Serve as the primary point of contact for customers, acting as a shepherd to ensure their requests are resolved efficiently and effectively.
• Proactively connect with customers to provide updates, recommendations for best practices, and success insights to help them achieve their goals.
• Partner cross-departmentally to advocate for customer requests and issues, ensuring that their needs are met and their voices are heard.
• Identify opportunities to expand arenaflex's relationship with existing customers by proposing solutions that meet their needs and drive business growth.
• Collaborate with customers on the renewal process to propose solutions that meet their defined milestones for success.

• *The Team**

At arenaflex, our Customer Success organization is dedicated to delivering exceptional customer experiences and outcomes. We believe that our customers deserve the best, and we're committed to providing them with the support and resources they need to succeed. Our team is passionate about building long-term relationships with our customers and driving business growth through innovative solutions and exceptional service.

• *Day-to-Day:**

• Work closely with customers to understand their needs and provide tailored solutions.
• Collaborate with cross-functional teams to advocate for customer requests and issues.
• Develop and execute strategies to drive long-term value and growth for customers.
• Provide regular updates and insights to customers to help them achieve their goals.
• Identify opportunities to expand arenaflex's relationship with existing customers.

• *Basic Qualifications:**

• Prior Customer Success Management experience working in SaaS with customers as they grow.
• Experience managing a book of business of medium to large-scale customers.
• Experience building trust and developing customer relationships.
• Ability to communicate value, leverage data, and influence decision-making.
• Excellent listening skills with the ability to identify customer difficulties and apply knowledge of the product and industry to communicate solutions.
• Strong organizational and time management skills to balance multiple customer relationships and priorities.

• *30/60/90 Day Expectations:**

• 30 Days: Complete onboarding, begin shadowing with fellow Customer Success Managers, and learn the product.
• 60 Days: Develop working knowledge of the product, begin performing product demos and calls, and continue to shadow with the team to advance knowledge of our industry.
• 90 Days: Be ready to take on customers and be assigned a book of business to nurture.

• *Why You'll Love It Here:**

• Join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry-leading products.
• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
• Enjoy a competitive cash and equity compensation package, as well as comprehensive benefits, including medical, dental, and vision coverage, flexible time off, and parental leave program.
• Develop your skills and knowledge through ongoing learning and development opportunities.
• Be part of a company that values diversity, equity, and inclusion, and is committed to creating a workplace that is welcoming and inclusive for all.

• *About arenaflex**

arenaflex is a leading provider of innovative software solutions for the multifamily industry. Our mission is to improve the experience for both apartment renters and managers by providing the efficiency and business intelligence tools needed to maximize occupancy, rent growth, and customer happiness. We've developed an industry-defining SaaS platform that has revolutionized the way multifamily communities operate, and we're committed to continuing to innovate and push the boundaries of what's possible.

• *Our Values**

At arenaflex, we're guided by our S.T.A.R. values:

• S - Strengthen our communities by delivering exceptional customer experiences and outcomes.
• T - Tackle difficult problems with creativity and determination.
• A - Adapt to change and be agile in our approach.
• R - Raise the bar by striving for excellence in everything we do.

• *Awards and Recognition**

arenaflex has been recognized as a best place to work by multiple organizations, including Great Place to Work Certified, Built In Seattle's 100 Best Places to Work, and Best Places to Work Multifamily. We're proud of our reputation as a company that values its employees and provides a supportive and inclusive work environment.

• *Important Information**

arenaflex is an equal opportunity employer and is committed to crafting a diverse environment. We welcome all applicants and encourage those with diverse backgrounds and experiences to apply. Due to the nature of our business, a background check is required to join arenaflex. We will consider qualified applicants with arrest and conviction records in a manner consistent with local requirements.

• *How to Apply**

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply to join our team at arenaflex. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.