**Experienced Customer Success Manager: 3 Month Contract (Remote) at arenaflex**

At arenaflex, we're dedicated to building a strong client base of raving fans. Our Customer Success team is a key department that plays a vital role in ensuring our customers get maximum value from our suite of products. As a Customer Success Manager, you will be responsible for developing close relationships with enterprise-level clients and creating best-in-class workflows that optimize client ROI. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our team is comprised of talented individuals who share a common goal: to deliver exceptional value to our customers. We're committed to fostering a culture of collaboration, innovation, and continuous learning. Our remote work environment allows us to attract top talent from all over the world, and we're excited to welcome a new team member to our dynamic and growing organization.

• *Key Responsibilities**

As a Customer Success Manager at arenaflex, you will be responsible for:

• On-boarding, managing, renewing, and upselling a book of customers, including owning a net retention rate target
• Teaching our customers how to effectively use our products and guiding them through the behavior change process
• Uncovering adoption blockers for our customers and taking targeted actions proactively. Success requires hustle (e.g., cold-calling inactive clients) and great communication skills
• Identifying expansion opportunities and upselling customers
• Occasionally visiting customers on-site to build key client relationships
• Recording training videos and hosting webinars
• Debugging customer issues and clearly communicating findings to engineering
• Distilling customer feedback into thoughtful, succinct product enhancement requests. The CS team plays a key role in defining how our product grows over time.

• *Hours / Location**

This is a full-time remote contract position for a total duration of 3 months. The ideal candidate understands that clients' needs may extend past normal workday hours on occasion. arenaflex is a remote company based all over the US and internationally.

• *Travel**

This position requires occasional travel to conferences and onsite visits with our customers. We anticipate travel up to 15% of the time on an as-needed basis.

• *Requirements**

To succeed in this role, you will need:

• 2 years of customer success, or account management with a track record of high performance
• Understanding of the difference between a customer success role (proactive, strategic) and a customer support role (answering customer requests)
• Ability to embrace tough conversations with challenging customers. The ability to push back on customer complaints and move a narrow conversation into a higher-level strategic discussion, and to root-cause challenges beyond stated issues
• Excellent written and verbal communication skills
• High attention to detail
• Highly proactive
• Efficient time management and ability to prioritize
• Skilled with using various software tools (G Suite, CRMs like Salesforce, project management tools like Jira / Trello, etc)
• Ability to work regular US business hours
• Great references
• Bachelor's degree preferred, but not required

• *Outcomes**

Once you join arenaflex, here's how you can expect to:

• Build key relationships and manage the day-to-day success for our Insurance clients
• Receive support throughout the organization to fully get you up to speed
• Be on a team that is looking for your feedback and ideas
• Join an amazing team that is client-centric and focused on building for the present and future

• *Compensation and Benefits**

We offer a competitive compensation package, including:

• Salary: $6,500 - $7,500 per month
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible remote work arrangements
• Comprehensive benefits package (health, dental, vision, etc.)

• *How to Apply**

If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex careers page](https://www.career.com/job/arenaflex/customer-success-manager-3-month-contract-remote/j202502181053543901435).