**Experienced Customer Success Coordinator & Temporary Support Specialist – Medicare Industry**

At arenaflex, we're dedicated to revolutionizing the way healthcare services are delivered to Medicare beneficiaries. As a leading provider of innovative solutions, we're seeking a highly motivated and customer-focused Customer Success Coordinator & Temporary Support Specialist to join our team. This temporary role will play a vital part in supporting our Customer Success team, ensuring seamless interactions with customers, and driving business growth.

• *About arenaflex**

arenaflex is a pioneering company in the Medicare industry, with a rich history of building trusted relationships with carriers, brokers, and beneficiaries. Our cutting-edge platform for Medicare shopping and enrollment has been shaped by two decades of expertise and a commitment to delivering exceptional customer experiences. We're passionate about empowering every Medicare beneficiary to find their best-fit plan through a personalized and positive experience.

• *Job Summary**

As a Customer Success Coordinator & Temporary Support Specialist, you'll be responsible for providing top-notch support to our customers, internal teams, and stakeholders. You'll be the face of arenaflex, ensuring that every interaction is professional, responsive, and solution-focused. This temporary role will involve a wide range of tasks, from coordinating projects and managing customer requests to providing administrative support and contributing to process improvements.

• *Key Responsibilities**

• **Services Coordinator (45%):**
+ Provide administrative and technical support to customer success and operations management functions.+ Assist customer success managers and operations personnel in coordinating and completing projects.+ Offer scheduling, communication, and presentation preparation support to ensure seamless project execution.+ Communicate issues, problems, or additional information to customer success managers and recommend solutions.+ Monitor and evaluate project activity, reporting progress to project managers and leadership.
• **Customer Service (45%):**
+ Provide customer service via phone, email, or instant messaging, assisting with outbound communications as instructed.+ Handle customer inquiries and resolve support issues, coordinating with customers as needed.+ Assist with data file collection, validation, and issue resolution.+ Perform other customer service duties as requested.
• **Administration (10%):**
+ Perform administrative duties as assigned, including data entry, reporting, and document management.

• *What We're Looking For**

• **Essential Qualifications:**
+ 3-5 years of relevant experience or an equivalent combination of experience and education.+ 3+ years of experience working directly with customers in a client service capacity.+ 3+ years of experience using software reporting tools.+ A BS/BA Degree.
• **Preferred Qualifications:**
+ Medicare industry knowledge.+ Experience with SaaS implementation.+ Prioritization savvy – ability to determine appropriate priorities, respond to urgent requests, and escalate as necessary.+ Ability to multi-task and work in a fast-paced environment.
• **Skills and Competencies:**
+ Excellent verbal and written communication skills.+ Strong listening and problem-solving skills.+ Ability to proactively address issues and coordinate solutions.+ General technical knowledge needed to support customers.+ Ability to recognize areas of improvement and propose solutions to the team.+ Collaborative team player.+ Quick learner.+ Proficiency in Microsoft Office products, including Word, Excel, Visio, and MS Project.

• *What Will Make You Stand Out**

• **Medicare industry knowledge** and experience working with Medicare beneficiaries.
• **Ability to multi-task and work in a fast-paced environment**.
• **Prioritization savvy** – ability to determine appropriate priorities, respond to urgent requests, and escalate as necessary.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Success Coordinator & Temporary Support Specialist, you'll have the opportunity to:

• Develop your customer service and project management skills.
• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
• Contribute to process improvements and help shape the future of arenaflex.
• Enjoy a dynamic and fast-paced work environment that's always challenging and rewarding.

• *Work Environment and Company Culture**

arenaflex is a dynamic and inclusive workplace that values diversity, creativity, and innovation. We're committed to providing a supportive and collaborative environment that encourages our employees to grow, learn, and thrive. As a Customer Success Coordinator & Temporary Support Specialist, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• A salary that reflects your skills and experience.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment that values diversity and creativity.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• A range of perks and rewards, including flexible work arrangements, employee recognition programs, and professional development opportunities.

• *How to Apply**

If you're a motivated and customer-focused professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your skills, experience, and qualifications. We can't wait to hear from you!