**Experienced Customer Service, Verification Representative – Insurance Industry**

At arenaflex, we're on a mission to revolutionize the way customers interact with insurance companies. We're seeking a skilled and detail-oriented Customer Service, Verification Representative to join our team. As a remote worker, you'll have the flexibility to work from the comfort of your own home, providing top-notch customer support through phone calls. If you're passionate about delivering exceptional service, building rapport with customers, and navigating online systems, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of customer experience solutions, working with brands in various industries to humanize their customer interactions. Our team is dedicated to creating a supportive environment that allows our contractors to thrive and provide exceptional service to our clients. With a focus on flexibility, we offer a range of contract opportunities that allow you to work on your own schedule, from 15 to 40 hours per week.

• *Responsibilities**

As a Customer Service, Verification Representative, you'll be responsible for:

• Verifying customer information to match them with the right insurance provider
• Providing exceptional customer service through phone calls, building rapport and resolving issues
• Navigating online systems to access customer information and resolve queries
• Overcoming objections and encouraging customers to take the next step
• Working independently, with minimal supervision, to meet performance targets

• *Why Join arenaflex?**

• **Flexibility**: Work from home, on your own schedule, and enjoy the freedom to create a work-life balance that suits you.
• **Variety**: Expand your skillset and broaden your horizons by working with different clients and industries.
• **Supportive Environment**: Our team is dedicated to providing a supportive environment that allows you to thrive and deliver exceptional service.
• **Competitive Pay**: Earn up to $15 per hour, with a guaranteed minimum of 37 minutes for each hour logged in and available.

• *Schedule**

• Flexible schedule opportunities, with client hours of operation:
+ Monday-Friday: 7:00am to 11:00pm CST+ Saturday: 8:00am to 7:00pm CST+ Sunday: 11:00am to 4:00pm CST
• Limited hours after 6:00pm and all Sunday hours.

• *Skills and Qualifications**

• Excellent customer service skills, with a focus on building rapport and resolving issues
• Sales skills, with the ability to "assume the sale" and encourage customers to take the next step
• Strong ability to overcome objections and navigate online systems
• Multi-tasking skills, with the ability to engage with customers while navigating online systems
• Personal computer (no tablet), with a wired internet connection (at least 10 Mbps download speed)
• Wired USB headset with microphone (Gaming headsets not accepted)
• Windows 10 or Windows 11 operating system (Mac users: Intel-based machines with Windows 11 installed via Apple's Boot Camp utility)

• *Technology Requirements**

• Personal computer (no tablet)
• Broadband internet connection, with at least 10 Mbps download speed
• Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet)
• Windows 10 or Windows 11 operating system
• Wired USB headset with microphone (Gaming headsets not accepted)
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility
• Full PC requirements are listed at [arenaflex website]

• *Important Information**

• Contractors must live in and work from the United States (except CA, NY, PA, WA) on this client program
• All contractors must successfully pass a background check to represent this client
• arenaflex is a contractual relationship, with contractors remaining independent contractors for the duration of the program assignment

• *Career Growth Opportunities**

• arenaflex offers a range of contract opportunities, with the potential to work on multiple clients and projects
• Our team is dedicated to providing a supportive environment that allows our contractors to thrive and deliver exceptional service
• With a focus on flexibility, we offer a range of contract hours, from 15 to 40 hours per week, allowing you to work on your own schedule

• *Compensation and Benefits**

• Earn up to $15 per hour, with a guaranteed minimum of 37 minutes for each hour logged in and available
• Competitive pay rates, with the potential to earn more based on performance
• arenaflex offers a range of benefits, including flexible scheduling, a supportive environment, and the opportunity to work on multiple clients and projects

• *How to Apply**

If you're ready for this challenge, apply now and let's discuss how you can become a vital part of our success story. Visit our website at [arenaflex website] to learn more about our contract opportunities and to apply for this role.