**Experienced Customer Service Specialist – Wall Connector Support at arenaflex**

Join the arenaflex team as an Experienced Customer Service Specialist – Wall Connector Support and become a vital part of our mission to revolutionize the way people interact with our innovative products. As a key member of our Diagnostics team, you will be the voice of arenaflex, providing exceptional customer service and support to our customers on a global scale.

• *About arenaflex**

arenaflex is a leading provider of cutting-edge technology solutions, dedicated to making a positive impact on people's lives. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our journey. With a strong focus on innovation, collaboration, and customer satisfaction, arenaflex is the perfect place to grow your career and make a real difference.

• *Responsibilities**

As an Experienced Customer Service Specialist – Wall Connector Support, you will be responsible for:

• Delivering a high level of customer service on every interaction, ensuring that our customers receive the best possible experience
• Owning the relationship from the first customer contact until resolution in an omni-channel environment
• Processing warranty-based returns for home charging products with customers and support teams
• Providing troubleshooting and customer support for mobile app and account management for arenaflex charging products
• Assisting Solar / PV emergency lines when needed
• Achieving expectations on all Key Performance Indicators, monthly, quarterly, and bi-annually
• Meeting arenaflex's standards of excellent customer communication, advocacy, and education

• *Requirements**

To succeed in this role, you will need:

• Minimum of 60 days handling calls for Energy Technical Support or equivalent experience
• Strong understanding of Electrical concepts, including wiring, Voltage, Frequency Shifting, LRA vs RLA, DCAC - DCDC - ACDC Conversions
• Familiarity with Telemetry Data, including Periscope Graphing, Basic Data Mining, and Configuration Analysis and Modification
• Ability to understand and work with Connectivity and Networking, including Connecting to Customer Network
• Strong Account Administration skills, including Garage, Toolbox, Password Assistance, Commissioning, Product Replacement, Account updates, and corrections
• Critical Thinking skills, including Order of Operations, Signal (Energy) Flow, Firm vs soft vs Hardware, Trend Spotting, Push vs Pull

• *Compensation and Benefits**

As a full-time arenaflex employee, you will be eligible for a comprehensive benefits package, including:

• Competitive pay, with a salary range of $17.17 - $25.76/hour
• Cash and stock awards
• Aetna PPO and HSA plans, with $0 payroll deduction
• Family-building, fertility, adoption, and surrogacy benefits
• Dental and vision plans, with options including $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits, including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

• *Expected Compensation**

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered.

• *Why Join arenaflex?**

• Opportunity to work with a leading provider of cutting-edge technology solutions
• Collaborative and dynamic work environment
• Comprehensive benefits package, including competitive pay, cash and stock awards, and a range of benefits
• Opportunity to grow your career and make a real difference in people's lives
• Access to ongoing training and development opportunities
• Recognition and rewards for outstanding performance

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join the arenaflex team as an Experienced Customer Service Specialist – Wall Connector Support.

• *Note:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.