**Experienced Customer Service Specialist - Overnight/Weekend Support at arenaflex**

Join arenaflex, a leading full-service language service provider, as a Customer Service Specialist in our Scheduling Department. As a key member of our team, you will play a vital role in providing exceptional customer service to our clients and interpreters, ensuring seamless communication and efficient scheduling processes.

• *About arenaflex**

arenaflex is a dynamic and innovative company founded in 2010, located in Portland, Oregon. We specialize in comprehensive, responsive, and high-quality language access for patients, providers, families, and coordinated care organizations. Our mission is to bridge the language gap and provide unparalleled support to our clients and their communities.

• *Responsibilities**

As a Customer Service Specialist, you will be responsible for:

• Handling and resolving email requests from dedicated clients and interpreters related to scheduling, as the first point of contact.
• Assisting in answering clients/interpreters calls, when needed.
• Efficiently inputting data and maintaining accurate database information.
• Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager.
• Managing all inbound interpreter calls and inquiries.
• Managing all inbound interpreter calls, emails, and securing interpreters to cover appointments.
• Managing all of the appointments for a dedicated client by meeting both arenaflex and client service levels for securing interpreters to the appointments.
• Other duties as assigned.

• *Skills and Abilities**

To succeed in this role, you will need:

• The ability to handle stressful and challenging situations in a calm and professional manner while working with internal and external clients.
• Professional communication skills; verbal and written.
• Proficiency with standard software applications (Excel, Word, PowerPoint), and familiarity with other web-based applications.
• Ability to excel in a demanding, dynamic, and team-based working environment.

• *Experience Requirements**

We are looking for a candidate with:

• 2 years of experience in customer service.
• 2 years of experience working in a fast-paced office environment.
• Exceptional data entry and accuracy skills.
• Professional verbal and written communication skills.
• Organized and motivated with excellent follow-through, multi-tasking, and problem-solving skills.
• Proficiency in MS Office applications.
• Ability to work independently while remaining an effective and efficient member of cross-functional teams.
• Ability to analyze problems and develop processes to alleviate problems.

• *What We Offer**

• Competitive salary range: $20-22/hour.
• Full-time position with 36 hours/week, with a schedule of Friday-Sunday, 12-hour shifts.
• Opportunity to work with a dynamic and innovative company in the language service industry.
• Collaborative and supportive work environment.
• Professional development and growth opportunities.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous paid time off and holidays.
• Access to cutting-edge technology and tools.

• *Diversity, Equity, and Inclusion**

We highly encourage members of all communities and backgrounds to apply. We believe that having diverse backgrounds, viewpoints, beliefs, and experiences only makes a team stronger. At arenaflex, we celebrate our differences and are proud to grow together as a team and community.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic and innovative company that is shaping the future of language access.

• *How to Apply**

To apply for this position, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!