**Experienced Customer Service Specialist II - Animal Services at arenaflex**

Are you passionate about delivering exceptional customer service and making a difference in the lives of animals and their owners? Do you have a strong background in customer-facing roles and a knack for providing top-notch support? Look no further than arenaflex, where we're seeking an experienced Customer Service Specialist II to join our Animal Services team!

• *About arenaflex**

arenaflex is a leading provider of innovative solutions and services that make a positive impact on our community. Our team of dedicated professionals is committed to delivering exceptional customer experiences, and we're excited to welcome a new member to our Animal Services team. As a Customer Service Specialist II, you'll play a critical role in providing support to our customers, answering their questions, and resolving their issues in a timely and professional manner.

• *Job Summary**

We're seeking an experienced Customer Service Specialist II to join our Animal Services team. As a key member of our team, you'll be responsible for providing exceptional customer service, answering phone calls, responding to emails, and resolving customer issues in a timely and professional manner. You'll also be responsible for maintaining accurate records, preparing reports, and performing other administrative tasks as needed.

• *Key Responsibilities**

• Provide exceptional customer service to customers via phone, email, and in-person
• Answer phone calls and direct them accordingly
• Type letters, reports, forms, and correspondence
• Maintain accurate records and reports on a personal computer
• Perform data retrieval and entry into a software application
• Perform other clerical functions as needed, such as processing mail, filing, and scanning
• Provide support to the Animal Services team, including answering questions and resolving issues
• Maintain a high level of customer satisfaction and resolve customer complaints in a timely and professional manner

• *Essential Qualifications**

• High school diploma or equivalent required
• One (1) year of experience in customer service duties involving frequent public contact
• Experience in the operation of a personal computer required
• Ability to type accurately on a personal computer
• Ability to communicate effectively with others in person, via telephone, in writing, and online
• Ability to read for comprehension
• Ability to maintain records and prepare reports
• Ability to meet and deal with people effectively
• Ability to use a personal computer and related software
• Ability to understand and carry out oral and written instructions
• Ability to learn the procedures and operations of the unit to which assigned

• *Preferred Qualifications**

• Bilingual English/Spanish preferred
• Experience in the animal services industry or a related field
• Knowledge of standard office methods and procedures
• Knowledge of business English, spelling, and arithmetic
• Knowledge of County departments, operations, and regulations

• *Physical Skills**

• Ability to communicate effectively using verbal, written, and visual communication

• *Work Environment and Culture**

• arenaflex is a remote-friendly workplace, offering the flexibility to work from home
• Our team is dedicated to delivering exceptional customer experiences and making a positive impact on our community
• We offer a collaborative and supportive work environment, with opportunities for growth and development
• We're committed to diversity, equity, and inclusion, and we welcome applicants from diverse backgrounds

• *Compensation and Benefits**

• Competitive salary
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

• *How to Apply**

If you're a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to review your application and welcome you to our team!