**Experienced Customer Service Specialist I – Healthcare Revenue Cycle Support**

At arenaflex, we are dedicated to delivering exceptional customer service and administrative support to our esteemed clients, including ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. As a Customer Service Specialist I, you will play a vital role in handling and resolving incoming phone calls from patients, insurance carriers, and physician offices, ensuring seamless communication and efficient resolution of patient balances and billing inquiries.

• *About arenaflex**

arenaflex is a leading provider of administrative and clinical support staff for top healthcare providers, including ColumbiaDoctors. Our team is committed to excellence, innovation, and customer satisfaction, and we are proud to offer a dynamic and supportive work environment that fosters growth and development.

• *Job Summary**

The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices, with a focus on collections, payment arrangements, and patient account updates. This role requires exceptional communication and problem-solving skills, as well as a strong understanding of healthcare billing and insurance regulations.

• *Key Responsibilities**

• Handle a large volume of calls and perform work in a timely manner, ensuring efficient resolution of patient balances and billing inquiries.
• Attempt to collect full payment from patients or guarantors in a professional and courteous manner, while adhering to company policies and procedures.
• Establish payment arrangements per guidelines, documenting terms in the billing system and applying payments collected over the phone to each date of service.
• Handle customer inquiries, disputes, and complaints, escalating contentious complaints to a supervisor or higher management as needed.
• Obtain all insurance, demographic, and guarantor information, updating patient profiles and billing third-party payers as appropriate.
• Clearly document in the system a summary of work and follow-up steps after each call.

• *Essential Qualifications**

• High school graduate or GED certificate is required.
• A minimum of 6 months' experience in a physician billing or third-party payer environment is preferred.
• Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements, as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations.
• Candidate must demonstrate the ability to understand and navigate the payer adjudication process.
• Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center/claims experience is preferred.
• Previous experience in an academic healthcare setting is preferred.

• *Preferred Qualifications**

• Bachelor's degree in a related field, such as healthcare administration or business.
• Experience with patient financial and practice management systems, including Epic and other electronic billing systems.
• Knowledge of medical terminology and coding systems, such as ICD-10 and CPT.
• Previous experience in a revenue cycle or billing environment, with a focus on customer service and collections.

• *Skills and Competencies**

• Excellent communication and interpersonal skills, with the ability to interact with patients, insurance carriers, and physician offices in a professional and courteous manner.
• Strong problem-solving and analytical skills, with the ability to navigate complex billing and insurance regulations.
• Ability to work in a fast-paced environment, with a high volume of calls and deadlines to meet.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to maintain confidentiality and handle sensitive patient information with discretion.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we are committed to supporting the growth and development of our employees. As a Customer Service Specialist I, you will have opportunities to:

• Participate in ongoing training and education programs, including revenue cycle and billing training.
• Collaborate with experienced professionals in the healthcare industry, gaining valuable insights and expertise.
• Develop your skills and competencies in areas such as customer service, collections, and billing.
• Pursue career advancement opportunities within arenaflex, with a focus on revenue cycle and billing leadership roles.

• *Work Environment and Company Culture**

arenaflex is a dynamic and supportive work environment that fosters growth, innovation, and customer satisfaction. As a Customer Service Specialist I, you will be part of a team that is committed to excellence, with a focus on delivering exceptional customer service and administrative support to our clients.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• Hourly rate ranges: $22.39 - $28.29
• Comprehensive benefits package, including healthcare and paid time off.
• Opportunities for career advancement and professional growth.
• Collaborative and supportive work environment.

• *How to Apply**

If you are a motivated and customer-focused individual with a passion for healthcare and revenue cycle support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.