**Experienced Customer Service/Sales Representative – Industrial Supply Expertise**

At arenaflex, we're passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. As a Customer Service/Sales Representative, you'll play a vital role in ensuring customer satisfaction, building strong relationships, and driving revenue growth. If you're a motivated and results-driven professional with a passion for delivering outstanding customer service, we want to hear from you!

• *About arenaflex**

arenaflex is a leading industrial supply company, dedicated to providing high-quality products and services to our customers. With a rich history spanning over 40 years, we've built a reputation for excellence, reliability, and customer-centricity. Our team is passionate about delivering exceptional results, and we're committed to creating a work environment that's inclusive, supportive, and empowering.

• *Job Description**

As a Customer Service/Sales Representative at arenaflex, you'll be responsible for providing exceptional customer service, driving sales growth, and building strong relationships with our clients. This is a hybrid role, offering the flexibility to work from home and our remote office, allowing you to balance your work and personal life.

• *Key Responsibilities**

• Manage and assign emails, ensuring timely and efficient communication with customers and vendors
• Process invoices from suppliers, deliver customer invoices, and receive payments from customers
• Enter tracking numbers into our ERP and eCommerce websites, ensuring accurate and up-to-date information
• Manage high-volume phone calls from customers and vendors, providing verbal and email quotes, and communicating with vendors to confirm price and availability
• Process orders with vendors and confirm order acknowledgments, keeping track of backorders and following up with vendors and customers with ship dates
• Prepare and reconcile monthly payments to vendors, keeping track of past-due invoices
• Maintain confidential financial documentation, requiring minimal supervision to complete work and meet deadlines

• *Essential Qualifications**

• 3 years of experience in e-commerce, support, and sales
• Excellent verbal, written, and typing skills
• Highly detail-oriented, with a proactive work ethic and communication
• High-level organizational skills, with a friendly and patient demeanor in a fast-paced environment
• Proficient in Microsoft Office, with experience in eCommerce software
• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
• Ability to maintain confidential financial documentation

• *Preferred Qualifications**

• Experience working in a similar role, with a proven track record of success
• Familiarity with our ERP and eCommerce systems
• Strong analytical and problem-solving skills
• Ability to work in a team environment, with a collaborative and supportive attitude

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Proficient in Microsoft Office, with experience in eCommerce software
• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
• Ability to maintain confidential financial documentation

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Regular performance reviews and feedback
• Opportunities for career advancement and professional growth
• Access to industry-leading training and development programs

• *Work Environment and Company Culture**

We're proud of our inclusive and supportive work environment, where everyone is valued and respected. Our company culture is built on a foundation of:

• Collaboration and teamwork
• Open communication and transparency
• Respect and empathy for all employees
• A commitment to excellence and customer satisfaction

• *Compensation, Perks, and Benefits**

We offer a competitive salary, ranging from $22 to $24 per hour, depending on experience. In addition, we offer:

• Two weeks of paid time off, plus all major holidays
• One-hour paid lunch
• Annual raises and bonuses
• Health insurance
• 401(k) matching
• Paid time off
• Parental leave
• Work from home
• Equipment provided

• *How to Apply**

If you're a motivated and results-driven professional with a passion for delivering outstanding customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss how you can become a vital part of our success story!