**Experienced Customer Service Representative Team Lead - National Remote**

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives, as a Customer Service Representative Team Lead. This role offers the flexibility to telecommute from anywhere within the U.S., allowing you to take on challenging responsibilities while enjoying a better work-life balance.

At arenaflex, we're passionate about making a difference in the lives of our customers and the communities we serve. Our culture is guided by diversity and inclusion, and we're committed to advancing health equity on a global scale. As a Customer Service Representative Team Lead, you'll be part of a talented team that's dedicated to connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

• *About arenaflex**

arenaflex is a leading healthcare company that's revolutionizing the way people access care and services. With a focus on technology and innovation, we're able to deliver high-quality care to millions of people around the world. Our team is passionate about making a difference, and we're committed to creating a culture that's inclusive, diverse, and supportive.

• *Job Summary**

As a Customer Service Representative Team Lead, you'll be responsible for answering incoming calls with questions regarding arenaflex Salt Lake County Behavioral Health Providers, services available in Salt Lake County, and Medicaid benefit plans. You'll utilize a computer database to verify Medicaid eligibility, offer additional information to individuals who have contacted the wrong organization, and complete administrative tasks that support the Care Coordination team.

• *Key Responsibilities**

• Answer incoming calls and provide referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers
• Utilize a computer database to verify Medicaid eligibility
• Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
• Complete administrative tasks as assigned that support the Care Coordination team
• Provide exceptional customer service and resolve issues in a timely and professional manner
• Collaborate with the Care Coordination team to ensure seamless communication and coordination
• Participate in ongoing training and development to improve skills and knowledge

• *Required Qualifications**

• High School Diploma / GED
• Must be 18 years of age or older
• 2+ years of Customer Service experience working with the insurance, medical, behavioral health setting, or financial technology
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September)
• Ability to work occasional overtime as needed

• *Preferred Qualifications**

• Familiarity working with Financial Health Technology

• *Telecommuting Requirements**

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

• *Soft Skills**

• Strong organizational skills
• Ability to understand multiple services and multiple benefit plans for Medicaid
• Ability to multi-task

• *Compensation and Benefits**

• Competitive hourly rate: $19.47 - $38.08 per hour (based on location, education, work experience, certifications, etc.)
• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (subject to eligibility requirements)
• Opportunities for career growth and development

• *Application Deadline**

This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• *Diversity and Inclusion**

At arenaflex, we believe that diversity creates a healthier atmosphere. We're an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

• *Equal Employment Opportunity**

arenaflex is an Equal Employment Opportunity employer. We're committed to creating a workplace that's inclusive, diverse, and supportive. We welcome applications from qualified candidates who share our values and are passionate about making a difference in the lives of our customers and the communities we serve.

• *Apply Now**

If you're passionate about customer service and want to join a team that's making a difference, apply now to become a Customer Service Representative Team Lead at arenaflex.