**Experienced Customer Service Representative – Remote Work Opportunity with arenaflex**

• *Job Summary:**

Join the arenaflex family and embark on a journey of growth, learning, and self-discovery. As an Experienced Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our valued customers while working from the comfort of your own home. With a competitive hourly rate of $24, this is an exciting opportunity to develop your skills, advance your career, and enjoy a healthy work-life balance.

• *About arenaflex:**

arenaflex is a leading airline that has been connecting people and cultures for over a century. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as one of the world's most trusted and respected airlines. As a member of our team, you will be part of a diverse and inclusive workforce that values creativity, collaboration, and continuous learning.

• *Key Responsibilities:**

As an Experienced Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding their expectations. Your duties will include:

• Handling customer inquiries and resolving issues in a professional and courteous manner
• Issuing, reissuing, and refunding traveler tickets
• Booking, ticketing, and confirming flight reservations
• Rebooking travelers on oversold flights and during irregular operations
• Performing traveler registration and front seat tasks (excluding curbside)
• Correcting oversold seat tasks and issuing upgrades
• Issuing vouchers and coordinating with project workers for traveler lodging facilities, meals, and transportation
• Performing traveler loading, including ticket lift and ticket lift/check
• Working entryway peruser/scanner and related duties to include pre-boarding, observing/checking carryon items, and leave line models
• Working jetways/spans for the purpose of boarding and deplaning travelers
• Making boarding and takeoff gate declarations
• Conveying domestic/international flight records
• Performing traveler service flight close-out methods
• Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and top-of-the-line ticket counters
• Maintaining the schedule of flight loading process
• Performing customer service hands-on training
• Processing and completing credit card baggage exchanges at stands in the ticket counter area and activation stations
• Helping travelers with self-service kiosk registration and booth baggage handling at ticket counters
• Line standing at ticket counter stands and ticket counters
• Clearing/confirming international records at booth in the ticket counter area and activation stations
• Accepting and activating travelers' self-labeled bags at activation stations
• Helping clients requiring special assistance or in-station; helping boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Having standard and predictable attendance on location, including fulfilling any obligatory overtime requirements
• Answering and assisting during security and emergency situations
• Providing interfacing traveler door information
• Providing quality customer service in a professional manner and according to American's rules
• Adhering to organization policies, procedures, and performance guidelines
• Completing task-related stages of training
• Complying with applicable laws (e.g. DOT, FAA, TSA)
• Utilizing various internal resources/frameworks including during customer interactions
• Wearing uniform as required by organization policy

• *Additional Responsibilities (dependent on airport size):**

• Performing Traveler Activity Control capabilities including air to ground communication along with Peak capabilities
• Helping international travelers through customs/migration, including baggage re-check
• Conveying tickets, international flight reports, and customs/migration forms

• *Requirements:**

• High school diploma or equivalent
• Previous customer service experience
• Bilingual language abilities required in certain areas
• Relevant valid driver's license as required by local authorities
• Must meet FAA criminal history verifications to qualify for unescorted access awards to airport security identification display areas (SIDA), if applicable
• Must be able to obtain proper airport power and US Customs security identifications, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements
• Must be eligible to work in the U.S.

• *Preferred Qualifications:**

• Training and previous professional experience
• Working knowledge of Saber or other Traveler Service Framework
• Past face-to-face customer service experience
• Working in a high-speed environment

• *What You'll Get:**

• Competitive hourly rate of $24
• Comprehensive health benefits, including medical, dental, prescription, and vision coverage
• Health programs to help you be your best self
• 401(k) program with employer contributions available after one year
• Additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more
• Opportunity to work from home and enjoy a healthy work-life balance
• Career growth opportunities and learning benefits
• Inclusive and diverse work environment that values creativity, collaboration, and continuous learning

• *How to Apply:**

If you're ready to join the arenaflex family and embark on a journey of growth, learning, and self-discovery, apply now! Visit our website to learn more about our company culture, benefits, and career opportunities.