**Experienced Customer Service Representative – Remote USA**

Join arenaflex, a global leader in customer experience and technology, as a Customer Service Representative working remotely in the USA. As a key member of our team, you'll have the opportunity to make a real difference in people's lives, ignite your career, and be part of a dynamic, global family.

• *About arenaflex**

arenaflex is a company that's passionate about making customers happy. Since 1982, we've helped leading brands build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

• *Our Culture**

Our culture is built on the principles of humanity, innovation, and teamwork. We believe that our employees are the spark that brightens days and ignite careers. That's why we're committed to providing a supportive and inclusive work environment, where you can grow, learn, and thrive. Our Great Place to Work certification in the United States is a testament to our commitment to creating a workplace that's amazing, and we're proud to be recognized as one of the best places to work.

• *What You'll Be Doing**

As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer experiences that exceed expectations. You'll be responsible for:

• Answering incoming communications from customers in a timely and professional manner
• Conducting research to provide accurate and helpful solutions to customer issues
• Collaborating with team members to resolve complex customer issues
• Providing product or service knowledge to customers, and explaining it in a clear and concise manner

• *What You Bring to the Role**

To be successful in this role, you'll need:

• A minimum of six (6) months or more of customer service experience
• A high school diploma or equivalent
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Computer experience and proficiency in using technology to resolve customer issues

• *What You Can Expect**

As a Customer Service Representative at arenaflex, you can expect:

• A supportive and inclusive work environment that encourages growth and development
• Opportunities for career advancement and professional development
• A global team of curious lifelong learners guided by our company values
• Base pay of $16 per hour plus performance bonus opportunities
• A healthy benefits package that includes PTO, tuition reimbursement, health and wellness incentives
• Access to 1000s of free courses to support your career growth and development

• *A Bit More About Your Role**

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, to on-the-job support, we'll be with you every step of the way. Our TTEC community is here for you as one dynamic, global family.

• *Reporting and Teamwork**

You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. We're a collaborative and supportive team that works together to achieve our goals.

• *About arenaflex**

arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

• *Location and Residency**

Our work from home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.

• *How to Apply**

If you're passionate about making a difference in people's lives and want to be part of a dynamic, global team, apply now to join arenaflex as a Customer Service Representative. Visit our website to learn more about our company culture, benefits, and opportunities for growth and development.