**Experienced Customer Service Representative – Remote Opportunity at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal by providing top-notch support to our clients and internal teams. If you're a customer-centric individual with a passion for building strong relationships and a knack for problem-solving, we want to hear from you!

• *About arenaflex**

arenaflex is a dynamic and innovative company that's dedicated to empowering our customers to succeed. With a strong focus on customer satisfaction, we're committed to providing world-class products and services that meet the evolving needs of our clients. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact in the lives of our customers.

• *Job Summary**

As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner. You'll work closely with our sales teams, clients, and internal stakeholders to ensure seamless communication and collaboration. If you're a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

• *Key Responsibilities**

• Provide exceptional customer service through phone, email, and chat support
• Handle customer inquiries, resolve issues, and escalate complex problems to senior team members
• Set up new clients as needed, including initial standing orders and ongoing support
• Maintain accurate records of customer interactions, including sales orders, standing orders, and exception processing
• Process exceptions, including creating credit memos, filing freight claims, and reshipping items as required
• Handle freight claims, including processing disputes and pursuing payment from carriers
• Adhere to arenaflex's Core Values and Purpose, including a strong commitment to customer satisfaction and teamwork
• Attend all scheduled meetings, with no more than 10% annual absence
• Clock in and out for work and lunch with no more than 1 error per month
• Provide excellent customer service, following all OSHA and other safety guidelines
• Demonstrate active teamwork and collaboration with internal stakeholders
• Manage stress and meet deadlines in a fast-paced environment
• Adhere to company safety standards, with no serious injuries occurring during the prior 12-month period
• Follow all policies and procedures, with no verbal or written warnings during the evaluation period

• *Essential Qualifications**

• At least 2 years of experience in a relationship-building customer service environment for a tangible product or service
• Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong problem-solving skills, with the ability to think critically and resolve complex issues
• Proficiency in Microsoft Office, including Excel, Word, and Outlook
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork

• *Preferred Qualifications**

• 1 year of experience with ERP systems, such as Epicor
• High school diploma or equivalent
• Detail-oriented, with a strong focus on accuracy and attention to detail
• Dedicated and motivated, with a passion for customer service and teamwork
• Experience with CRM software, including salesforce.com
• Familiarity with OSHA and other safety guidelines
• Ability to work in a remote environment, with minimal supervision

• *Skills and Competencies**

• Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong problem-solving skills, with the ability to think critically and resolve complex issues
• Proficiency in Microsoft Office, including Excel, Word, and Outlook
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork
• Detail-oriented, with a strong focus on accuracy and attention to detail
• Dedicated and motivated, with a passion for customer service and teamwork

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service Representative, you'll have access to a range of training and development opportunities, including:

• Ongoing training and coaching on customer service best practices and arenaflex's Core Values and Purpose
• Opportunities for career advancement, including promotions to senior customer service roles or other departments within arenaflex
• Access to arenaflex's employee development program, which includes training and development opportunities in areas such as leadership, communication, and time management
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

• *Work Environment and Company Culture**

arenaflex is a dynamic and innovative company that's committed to creating a positive and inclusive work environment. As a Customer Service Representative, you'll work in a fast-paced and collaborative environment, with a strong focus on teamwork and customer satisfaction. Our company culture is built on a set of Core Values and Purpose that guide our behavior and decision-making, including:

• A strong commitment to customer satisfaction and teamwork
• A focus on innovation and continuous improvement
• A culture of open communication and transparency
• A commitment to diversity, equity, and inclusion

• *Compensation, Perks, and Benefits**

arenaflex offers a comprehensive benefits package, including:

• Competitive salary and bonus structure
• Comprehensive health insurance, including medical, dental, and vision coverage
• Retirement savings plan, including a 401(k) match
• Paid time off, including vacation, sick leave, and holidays
• Access to arenaflex's employee development program, including training and development opportunities
• A range of perks and benefits, including a flexible work schedule, telecommuting options, and a comprehensive wellness program

• *How to Apply**

If you're a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!