**Experienced Customer Service Representative – Remote Opportunity at arenaflex**

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our members' expectations. As a remote Customer Service Representative, you'll play a vital role in delivering top-notch service to our valued customers, while enjoying the flexibility of working from the comfort of your own home.

• *Why Join arenaflex?**

arenaflex is a leading organization in the industry, known for its commitment to innovation, customer satisfaction, and employee growth. As a remote Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service.

• *What You'll Do**

As a remote Customer Service Representative, you'll be responsible for:

• Completing daily tasks related to account processing, object processing, direct bills, and budget transfers
• Coordinating return objects with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assisting various departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
• Working member cases/assignments
• Following and preserving guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, financial ruin, and payoff exams
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, studying, and making important GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from contributors for the timely and correct processing of international and domestic budget switch requests
• Researching and affirming incoming and outgoing budget switch information
• Communicating with the seller to process budget transfers
• Understanding and being familiar with outgoing and incoming budget switch laws
• Depositing check returns, studying member again exams on draft changes, processing member exams, affirming contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, overseas collections, and prison fees

• *What You'll Need for Success**

• *Minimum Qualifications**

• High school degree or GED
• Intermediate Excel and Word experience

• *Preferred Qualifications**

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires

• *Skills, Licenses, and Certifications**

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) won through both work experience with the software or education and hands-on use of the software
• Ability to work prolonged hours in aid of business needs
• Ability to work extremely good customer service skills
• Ability to work in a fast-paced environment, handle multiple responsibilities, and feature as an essential part of a team
• Ability to perform mathematical calculations and examine data
• Ability to efficiently prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within department
• Ability to interact professionally with all personnel and contributors
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for interest to detail
• Ability to efficiently prioritize work and meet time limits
• Ability to preserve excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

• *Why arenaflex?**

At arenaflex, we offer a dynamic and supportive work environment that fosters growth, learning, and innovation. As a remote Customer Service Representative, you'll have access to:

• Comprehensive training and development programs
• Opportunities for career advancement and professional growth
• Collaborative and inclusive team environment
• Flexible work arrangements and remote work options
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and submit your application.