**Experienced Customer Service Representative – Remote Call Center Position at arenaflex**

• *Job Summary:**

arenaflex is seeking an experienced and customer-focused individual to join our remote call center team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our patients and customers, handling high-volume calls, and resolving complex issues in a timely and professional manner. If you have a passion for delivering outstanding customer experiences and are looking for a rewarding career opportunity, we encourage you to apply for this exciting role.

• *About arenaflex:**

arenaflex is a well-established American pharmaceutical retailer and company, founded in 1901 in Chicago, Illinois. With a rich history of innovation and customer-centric approach, we have grown to become one of the largest drug store chains in the United States. Our mission is to provide a wide range of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, and more, to our customers and patients.

• *Job Responsibilities:**

As a Customer Service Representative at arenaflex, you will be responsible for:

• Utilizing arenaflex's remedy information section methods and rules to process new patient enrollment, handle patient medication requests, and enter top-off orders for handling.
• Investigating missing solution data, deciphering clinical truncations (SIG codes), and resolving all information passage-related exceptions.
• Handling correspondence to patients (inbound calls, chats, messages) and making outbound calls to prescribers and patients on a case-by-case basis.
• Resolving Outsider Oddballs by inspecting, gathering data, making revisions, and resubmitting for handling as per individual arrangement necessities.
• Providing support to pharmacists, both in-office and at other locations, and recognizing and reporting issues to senior-level staff as necessary.
• Acquiring a dynamic professional license or certification within the initial 90 days and maintaining a valid professional license or certification.

• *Essential Capabilities:**

• Essential level computer skills, including:
+ Starting and closing a computer+ Using a mouse to point and click+ Starting and closing programs+ Switching between programs+ Saving files+ Printing reports+ Accessing data online
• Fundamental web browser skills, including:
+ Opening a program+ Composing in URLs in the right area+ Using a web search engine+ Bookmarking a website+ Exploring using back/forward/stop buttons+ Completing forms online
• Moderate level keyboarding skills, including:
+ Typing at least 25 WPM+ Typing by memory+ Organizing reports
• Effective communication skills, both written and verbal.

• *Preferred Capabilities:**

• At least 2 years of pharmacy experience in a retail or call center environment.
• At least 1.5 years of experience as a pharmacy technician with a declaration/enrollment by state as conceded by the State board for Pharmacy or broadly recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services and assessment of customer satisfaction.
• Moderate to advanced level keyboarding skills, including:
+ Typing at least 35 WPM+ Typing by memory+ Designing reports
• Familiarity with Spanish and English.

• *About arenaflex's Benefits:**

arenaflex is known for offering various benefits to our employees. These benefits may vary based on factors such as the employee's position, location, and length of service. Some common benefits include:

• Health Care Benefits: arenaflex generally offers health care benefits, such as medical, dental, and vision insurance, to eligible employees.
• Prescription Drug Discounts: As a pharmaceutical retailer, arenaflex employees can receive discounts on prescription drugs and over-the-counter drugs when filling prescriptions at arenaflex pharmacies.
• Employee Assistance Program (EAP): Many companies, including arenaflex, offer EAPs that provide confidential counseling and support services to employees and their families.
• Paid Time Off: arenaflex generally provides paid time off for holidays, vacations, and sick days.
• Retirement Plans: arenaflex typically offers retirement savings plans, such as 401(K) plans, to help employees save for retirement.
• Employee Discounts: Employees often receive discounts on products and services sold in arenaflex stores.
• Professional Development: arenaflex may offer opportunities for professional development and advancement within the company.
• Wellness Programs: arenaflex may offer wellness programs designed to promote employee health, including fitness challenges, health screenings, and wellness resources.
• Flexible Scheduling: Depending on your specific job role, arenaflex may offer flexible scheduling options to meet different employee needs.

• *How to Apply:**

If you are a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply for this exciting role. Please visit our website to submit your application and join our team at arenaflex.