**Experienced Customer Service Representative – Remote Arizona Opportunity**

At arenaflex, we're not just about providing transportation services – we're about transforming lives and communities. Our team is dedicated to delivering exceptional care and personalized attention to our passengers, and we're looking for passionate and driven individuals to join us on this journey.

• *About arenaflex**

arenaflex is a leading provider of innovative transportation management solutions, dedicated to removing community barriers and improving the lives of our passengers. Our company culture is built on innovation, collaboration, and growth, and we're committed to creating a workplace that inspires and empowers our team members to make a meaningful impact.

• *Job Summary**

We're seeking an experienced Customer Service Representative to join our growing team in Arizona. As a Customer Service Representative, you'll be the frontline representative and image of arenaflex, handling inbound calls from Members, Clients, and Facilities to provide top-quality customer service experience. You'll work remotely from the comfort of your own home, with the flexibility to balance your work and personal life.

• *Key Responsibilities**

As a Customer Service Representative, your primary responsibilities will include:

• Handling inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels
• Providing top-quality customer service experience to a diverse customer population, responding to all inquiries in a timely and professional manner
• Scheduling trips in the most cost-effective manner, meeting job-specific key performance indicators and goals
• Recognizing, handling, and referring situations of an emergent nature, responding to and documenting customer complaints
• Providing support on special projects as needed, and potentially taking on a team lead role to support the Supervisor and team when needed

• *Requirements**

To be successful in this role, you'll need:

• 1 year of Call Center experience
• 6 months of Customer Service experience
• High School Diploma or GED
• Must reside in the State of Arizona
• Must be 18 years of age or older
• High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps)
• A quiet space within the home free of distractions to take in-coming calls

• *Preferred Qualifications**

While not required, the following skills and qualifications will make you an even stronger candidate:

• Ability to acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures, and arenaflex's Transportation Provider Network
• Ability to adhere to all established arenaflex and Employee Handbook guidelines
• Knowledge of Microsoft Outlook, Word, and Excel
• Strong and effective communication skills
• Ability to maintain a high level of confidentiality
• Ability to multi-task accurately
• Demonstrate effective problem-solving skills
• Maintain a positive & professional attitude

• *What's in it for you?**

As an arenaflex team member, you'll enjoy a range of benefits and perks, including:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• arenaflex Perks Discount Program
• Leadership Mentoring Opportunities

• *Salary and Benefits**

The base salary for this role is $16.00 per hour, with opportunities for growth and advancement based on individual skills, experience, and performance. We offer competitive pay that varies based on individual factors, and we encourage you to apply to positions that you're interested in and qualified for.

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We consider qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you're in need of accommodations, please contact our People & Culture team.

• *How to Apply**

If you're passionate about delivering exceptional customer service and making a meaningful impact in your community, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our team.