**Experienced Customer Service Representative – Pet Industry Expert – Remote Opportunity in Maine**

At arenaflex, we're revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. If you have an infectious personality, a desire to engage in meaningful conversations, and a passion for genuinely helping others, this might be the perfect role for you.

• *About arenaflex**

arenaflex is a leading e-commerce retailer that's dedicated to providing an exceptional customer experience. We're a team of passionate pet lovers who are committed to delivering top-notch service to our customers. Our company culture is built on the principles of empathy, kindness, and a willingness to learn. We're a place where you can be your authentic self, grow professionally, and make a real difference in the lives of our customers.

• *What You'll Do**

As a Customer Service Representative at arenaflex, you'll be responsible for engaging directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. Your key responsibilities will include:

• Researching and problem-solving to determine appropriate solutions for customers
• Thinking proactively and setting follow-ups as needed to ensure contact resolution
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike
• Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration
• Operating with a willingness to learn and adapt to change with the business needs of the company

• *What You'll Need**

To be successful in this role, you'll need:

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Fluency in both Canadian French (Quebecois) and English
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

• *Technical Requirements**

To work from home, you'll need:

• A large enough work area to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience
• A work area acceptable for webcam use
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
• You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
• Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify

• *Why arenaflex Customer Service?**

At arenaflex, we're committed to empowering our Customer Service Representatives to become their best. Here's what you can expect:

• **YOU BELONG**: arenaflex is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, arenaflex Team Members are empowered to bring their perspectives to deliver on our mission!
• **YOU CAN GROW**: Our culture is for those who thrive on delivering results and becoming your best – no matter your role or location.
• **YOU CAN MAKE A DIFFERENCE**: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
• **YOU WILL GET REWARDED**: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflex Team Members who are making an impact each day.

• *Equal Opportunity Employer**

arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

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